City of tshwane municipality pays staff,ward councillor to do ***ol

Ward 3, westpark, pretoria west,there is no ward councillor in the whole area,infrastructure are not maintained, complaints to customer care are not taken seriously,property owners in ward are not assisted at all ,why do we have to pay for services when there are no one to complain to ,no one assisting,why do staff need to get paid a monthly salary, but do not work fisically,this is a huge concern