Bad service

Bad Service-I ordered 4 pieces of chicken through the drive through however I was told to park aside for 12 minutes due to the meat still being in the stove, I waited for more than 20 minutes and when I asked they just told me that the meat is still raw, No apology until I decided to get a refund after waiting for almost 40 minutes they just refunded without even showing any remorse. they have a very poor service the manager is worse.