Unhappy Sales Experience

I traded-in my old vehicle at Chery Lenasia and handed over the car on the 24th January 2025 of which i explained to the sales rep that please ensure the settlement to my bank is paid on time as the debit order run has went through and they will still debit on the 27th Jan 2025.

They failed settle my bank on time that the settlement offer expired and was asked for a new settlement letter of which I asked them to put it on record that they would refund my installment for Jan since they failed to pay on time. They agreed. However if I do not follow up nothing happens from their end as they have already received the payment from the bank on the new vehicle.

I sent a follow up email on the 12th Feb where I put all on record of the actions that had happened just incase I need to escallate this further. I then received a request to complete a refund form (12th Feb 2025). I supp**** the documents they needed then i was told it was processed. To my suprise, two days later i am asked to supply proof that I did pay January which was provided then dead silence.

I do not think Chery Lenasia cares about their client's experience or is interested in fulfilling their promises as long as they got their sales, whatever other factors promised by them to uphold are all lies.

I have bought many cars before, but this process has been the worst in my life.