Terrible Service From Chery Lenasia

I am raising a complaint against Chery Lenasia, as they customer service is terrible, they sold me a new Tiggo 8 Pro Max and gave me an incorrect spare key In January. To my surprise when I went back to query the not working key on the 2nd October 2025, I found out that the key does not belong to my car and to another Client in Mpumalanga. They assured the issue will be resolved, however, To date, I am been getting the same message that Imaan, Anwar and Ebhahim will get back to who never do. Since this purchase, its been an issue after issue to a stage where I ended up reporting them to the ombudsman for another issue and I see escalations is the only language they understand.