Poor service and *****

Sales agent Noni, sold me a Chery Tiggo 4 worth R288 000 on the 30th of September from Chery Lenasia. I had a trade in of a vehicle worth R180 000, and a short fall of R55 000. The dealership refinance the R55 000 for me, made it a part of the principle amount of vehicle. The total amount of the vehicle including the shortfall and accessories was R354 000.

From R354K, there was an option for insurance of which I opted out of, as I had my own car insurance. The sales manager, Imaan, reduces the vehicle with R10 000. I made an additional deposit of R20 000.

The amount to be financed was supposed to have now been R324 000. However, on the document they compiled was still R354 000. I enquired as to why was the amount not less than the R30 000 as I had made a deposit of R20 000 and R10 000. CHERY LENASIA, TOLD ME THEY MADE A MISTAKE OF NOT DEDUCTING THE AMOUNTS. Because it was month end and they were pushing sales and sales manger, Imaan, said to me they will give me a cash back of the amount that was not deducted from the principle amount. And it was only going to take 7 days.

On the 3rd of October, I enquired with Noni as to when I will be getting the form to claim for the cash back and sent her proof of my banking account details. Noni sent me the indemnity form on the 8th October and I sent it back to her same say. On the 10th October, I enquired with Noni if my refund was processed, and there was no response from her. On the 14th October, I sent a follow-up up message to Noni, she informed me that her Cape Town office was handling the refund. On the 17th, I requested Noni for an update on the refund, I received a response on the 20th October, saying she's not sure why it has not been processed.

22 October, I asked Noni again for feedback, and asked her if I should maybe ask her manager Imaan about the refund. She laughed at me, as I asked her why she was ignoring my messages and after sometime, she responded to my message and said, I should enquire with her manager Imaan.

On the 23rd, I enquired with Imaan regarding my refund and there was no response. On the 24th, I asked to speak to the principle dealership Camille, he said to me that he was going to investigate my matter and revert back to me. After a few hours, he did call back and apologized for the delay in processing my refund and said my documents were never submitted for refund and that I was only going to be refunded on the 28th October. I did not revert my refund as promised and since 29th October to date, I have been trying to get a hold of Camille, I've left messages for him but he's not returning any of my calls.