Cashbuild

Based on recent customer reviews, Cashbuild faces significant service challenges across multiple branches, with customers frequently reporting unprofessional staff conduct, delivery failures, and refund difficulties. While isolated branches like Mokopane, Motherwell, and iDutywa receive praise for friendly, knowledgeable staff, the dominant pattern is one of frustration with management responsiveness, product warranty disputes, and inconsistent fulfilment of paid orders.

The most common complaint about Cashbuild, based on Hellopeter's AI analysis of recent customer reviews, is Staff & In-Store Service. Staff & In-Store Service (1.6) is dominated by complaints about rude managers, dismissive attitudes, and absent floor assistance. Customers describe being ignored at tills, refused help by managers, and treated disrespectfully. Bright spots at Mokopane, Motherwell, and iDutywa show what is possible when staff engage.

Cashbuild has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 46 min. Hellopeter has tracked Cashbuild across 658 total reviews. How is the TrustIndex calculated? →