Dishonest and lack of accountability

Car Service City Kempton Park — Incomplete Service, Dishonest Communication

On 2 May 2026, I brought my car in for a standard service and a brake light bulb replacement. I was called the same day to collect it — allegedly done. Two days later, my cluster was still flagging the brake light and service reminder as outstanding. When I called, I was told it just needed a reset. I brought it back. During that visit, the engine light had also come on — a new development. On the second visit, I was told my car has an "electrical fault" causing bulbs to burn out, but that they had in fact replaced it on Saturday. The mechanic replaced it again, stating it would burn out again. Within 5km of leaving, both the service and engine lights came on again. On the third visit, the story changed entirely — I was now told the engine light fault pre-existed the service and was not their problem. I was also told about a supposed diagnostic process where pre-existing faults are cleared, the service is done, and if faults return the customer is informed. None of this happened. I was never informed of anything. Here's what doesn't add up: The bulb the mechanic said would "burn immediately" is still working — suggesting it was never replaced on the first visit. The engine light only appeared after they worked on the car. The oil looks dirty — raising serious doubt about whether the service was carried out at all. I paid for a service I cannot confirm was done, a bulb replacement I have reason to believe wasn't done the first time, and I've made three trips to resolve problems that originated at their workshop. The shifting explanations and changing accounts are unacceptable. I want a full, written breakdown of what was done on 2 May, confirmation of what parts were replaced, and a resolution — not another reset.