Unethical treatment.

I am not happy with the experience we are getting from Capstone. On the 3rd of December 2020, one of their drivers collided into 3 vehicles at a red robot, unfortunately I was also one of the drivers that were at the robot.

An AR was opened at the police station and all necessary procedures followed as well. We then submitted all documents to their insurance to claim third party insurance. We had to wait days before they submit all their documents which included the drivers license in which he did not have at the time. Once that was submitted, we were in contact with their insurance company who have approved our claim but require an excess to release the funds.

They are now being rude to us and telling me that they will only make the payment next year meanwhile they had said on Tuesday 15 /12/2020 payment will be made.