Most pathetic Service from Management

We chose Britannia for my grandparents’ 54th wedding anniversary. What should have been a beautiful celebration was completely ruined by the manager, Wayne.

Let me be clear. The waitress, Nando, was outstanding. Warm, kind, attentive. The food was also excellent. No complaints there.

But the manager? Absolutely unacceptable.

While my grandfather was still eating, he came to the table and pushed the bill without even asking if we wanted anything else. No dessert, no courtesy, nothing. This was an anniversary.

My 80-year-old grandmother, who uses a walking aid, asked for a finger bowl. The waitress had already agreed and was in the process of arranging it. Wayne jumped in, shut it down, and told her to go to the bathroom. In a rude tone. She had to explain to him that she physically cannot walk like that.

Completely unnecessary. Completely disrespectful.

During payment, my mother clearly said do not tap the card. He ignored her and tapped it anyway, then made a comment as if customers don’t understand their own cards. He then chose the wrong account type and had to redo the entire transaction.

To top it off, as we were leaving, we watched him walk out, get into his car, and leave before customers had even exited. Clearly more focused on going home than doing his job.

The waitressing staff were excellent. The food was excellent. But the manager was rude, dismissive, and honestly one of the worst hospitality experiences I’ve had.

Do better.