Capsicum Restaurant Britannia Hotel
Unclaimed Business
Capsicum Restaurant Britannia Hotel
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:17
Most pathetic Service from Management
We chose Britannia for my grandparents’ 54th wedding anniversary. What should have been a beautiful celebration was completely ruined by the manager, Wayne. Let me be clear. The waitress, Nando, was outstanding. Warm, kind, attentive. The food was also excellent. No complaints there. But the manager? Absolutely unacceptable. While my grandfather was still eating, he came to the table and pushed the bill without even asking if we wanted anything else. No dessert, no courtesy, nothing. This was an anniversary. My 80-year-old grandmother, who uses a walking aid, asked for a finger bowl. The waitress had already agreed and was in the process of arranging it. Wayne jumped in, shut it down, and told her to go to the bathroom. In a rude tone. She had to explain to him that she physically cannot walk like that. Completely unnecessary. Completely disrespectful. During payment, my mother clearly said do not tap the card. He ignored her and tapped it anyway, then made a comment as if customers don’t understand their own cards. He then chose the wrong account type and had to redo the entire transaction. To top it off, as we were leaving, we watched him walk out, get into his car, and leave before customers had even exited. Clearly more focused on going home than doing his job. The waitressing staff were excellent. The food was excellent. But the manager was rude, dismissive, and honestly one of the worst hospitality experiences I’ve had. Do better.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Mar 2026, 16:17
Most pathetic Service from Management
We chose Britannia for my grandparents’ 54th wedding anniversary. What should have been a beautiful celebration was completely ruined by the manager, Wayne. Let me be clear. The waitress, Nando, was outstanding. Warm, kind, attentive. The food was also excellent. No complaints there. But the manager? Absolutely unacceptable. While my grandfather was still eating, he came to the table and pushed the bill without even asking if we wanted anything else. No dessert, no courtesy, nothing. This was an anniversary. My 80-year-old grandmother, who uses a walking aid, asked for a finger bowl. The waitress had already agreed and was in the process of arranging it. Wayne jumped in, shut it down, and told her to go to the bathroom. In a rude tone. She had to explain to him that she physically cannot walk like that. Completely unnecessary. Completely disrespectful. During payment, my mother clearly said do not tap the card. He ignored her and tapped it anyway, then made a comment as if customers don’t understand their own cards. He then chose the wrong account type and had to redo the entire transaction. To top it off, as we were leaving, we watched him walk out, get into his car, and leave before customers had even exited. Clearly more focused on going home than doing his job. The waitressing staff were excellent. The food was excellent. But the manager was rude, dismissive, and honestly one of the worst hospitality experiences I’ve had. Do better.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Dec 2018, 09:59
****py food at Brittania hotel
Worst experience ever, food was stale and not up to standard, our waiter was not even interested in taking our order waited so long for service only to get ****py food and a runny tummy after wards i would not recommended this place to anyone i did complain about my experience on their facebook page and my message was read and ignored.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Dec 2018, 09:59
****py food at Brittania hotel
Worst experience ever, food was stale and not up to standard, our waiter was not even interested in taking our order waited so long for service only to get ****py food and a runny tummy after wards i would not recommended this place to anyone i did complain about my experience on their facebook page and my message was read and ignored.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Mar 2018, 10:22
Capsicum Restaurant Britannia Hotel. Incompetent staff, manager and horrible food !!!
On Sunday (4 March 2018) my boyfriend, two friends and I decided to go for lunch and try out Capiscium Restaurant at the Britannia Hotel in Umgeni Road. My boyfriend and his friend chose to go to Capiscium because they wanted to have their chops chutney as it was well recommended to them. The service was less than poor as we waited for almost 45 minutes for our cool drinks to be served, however the table of 8 next to us (who arrived about 10 minutes later than us)received their orders within 10 minutes of ordering them ( from the same waitress as we had). When the food finally arrived ( about an hour later, well after the table of 8 finished their dessert) my boyfriend looked at the chops chutney and stated that it's under cooked and there was a water base at the top of the chutney (questionable if it was freshly made or reheated or just under cooked). My boyfriend tried a chop, and gave me a chop to taste. The chutney was extremely sour and had no flavor in it whatsoever. We called our waitress and told her to take it away because we refuse to pay for it because it tasted awful. When the bill arrived the chops chutney was charged to the bill so my boyfriend told them that he refuses to pay for it because he barley ate any of it and it really was not upto any restaurant standard. There was a long back and forth where the hostess came to our table and told us that she would see what they could do. 15 minutes later we received a bill and were charged R70 (half the price of the chops chutney) and their reasoning was because they serve 6 chops per serving and they will charge for the two chops which were eaten. We took the problem up with the manager who told us :1) No body else complained about the chops and that's the way they make it there and 2.)swqq if we don't pay then our waitress would have to pay the R70. After arguing with the manager for 15 minutes we backed down, paid and left and will never return again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Mar 2018, 10:22
Capsicum Restaurant Britannia Hotel. Incompetent staff, manager and horrible food !!!
On Sunday (4 March 2018) my boyfriend, two friends and I decided to go for lunch and try out Capiscium Restaurant at the Britannia Hotel in Umgeni Road. My boyfriend and his friend chose to go to Capiscium because they wanted to have their chops chutney as it was well recommended to them. The service was less than poor as we waited for almost 45 minutes for our cool drinks to be served, however the table of 8 next to us (who arrived about 10 minutes later than us)received their orders within 10 minutes of ordering them ( from the same waitress as we had). When the food finally arrived ( about an hour later, well after the table of 8 finished their dessert) my boyfriend looked at the chops chutney and stated that it's under cooked and there was a water base at the top of the chutney (questionable if it was freshly made or reheated or just under cooked). My boyfriend tried a chop, and gave me a chop to taste. The chutney was extremely sour and had no flavor in it whatsoever. We called our waitress and told her to take it away because we refuse to pay for it because it tasted awful. When the bill arrived the chops chutney was charged to the bill so my boyfriend told them that he refuses to pay for it because he barley ate any of it and it really was not upto any restaurant standard. There was a long back and forth where the hostess came to our table and told us that she would see what they could do. 15 minutes later we received a bill and were charged R70 (half the price of the chops chutney) and their reasoning was because they serve 6 chops per serving and they will charge for the two chops which were eaten. We took the problem up with the manager who told us :1) No body else complained about the chops and that's the way they make it there and 2.)swqq if we don't pay then our waitress would have to pay the R70. After arguing with the manager for 15 minutes we backed down, paid and left and will never return again.
0
Replies (0)