Worst repair center ever

Worst experience ever, my vehicle was sent in via an insurance claim, from within the first week of the car being there I already noticed that this was going to be a bad experience. No one calls to update you on the progress of the car, parts took around 2-3 weeks to arrive as pirate parts were being sourced for the vehicle which either did not fit correctly or was the complete wrong part thus having parts being sourced directly from the agents. Promises have been made over two weeks already stating the car will be ready for collection, and every time I call to find out if I can come and collect there is always a problem, parts don't fit, parts are still being sourced. Its been more than 6 weeks and I am still without a vehicle, no sense of urgency from this panel shop when you query or ask for an ETA. If I had known this company was this incompetent I would have taken the pay out and get the vehicle fixed privately.