Buco reimbur*****t process is a nightmare

My review is about specifically Buco Middelburg. I placed an order for Coprox waterproofing with them in March. This order needs to be paid before they place the external order. On 8 April I phoned and canceled the order and it was accepted and I was able to get a full refund because the product was not yet shipped from the Warehouse.

I requested my refund about 4 times and then finally received an email with the document I need to complete for the refund.

I completed it and sent it through. The next day I got a call from a very rude lady telling me I need to send her my full bank statement to show where the money went out of my account because the proof of payment where my account nr is shown is not enough.

The products was bought out of a trust account and new products had to be bought out of a different account to finish the job while we waited for the products from Buco to be reimbursed.

I wanted the money to be paid directly into the account that had to make do while we waited endlessly for Buco's reimbur*****t.

I did not and still don't feel comfortable with sharing my whole trust bank statement with BUCO this goes against the POPI act and so much more. But if I want a refund this is the only option.

I have submitted it and still have not received my reimbur*****t its been more than a month now.

Buco Middelburg definitely needs better systems and structures.