BUCO Honeydew - worse customer experience

Have gone to the BUCO Honeydew store a couple of times and have had poor customer service experience every time. I was willing to accept that the BUCO staff was very busy, and therefore the way that they treated us. However, when the manager of the store displays the same attitude, it makes me wonder if there is actually any understanding of customer experience. We will never go back to this store and simply will go to other hardware stores rather than having to endure this type of behaviour.