BI
Bsure Insurance Advisors
Verified Business
BI
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Bsure Insurance Advisors receives strong praise for individual advisor dedication and proactive claim communication, with named agents like Zamokuhle, Leo, Jenna, and Asante repeatedly highlighted. However, a persistent pattern of cancellation difficulties, unauthorised debits, and the disputed R850 activation fee creates significant friction, particularly around policy exits and pricing transparency.
TrustIndex
10
Perfect Score
Ranking
#1
in Brokers
NPS Score
52
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Bsure Insurance Advisors receives strong praise for individual advisor dedication and proactive claim communication, with named agents like Zamokuhle, Leo, Jenna, and Asante repeatedly highlighted. However, a persistent pattern of cancellation difficulties, unauthorised debits, and the disputed R850 activation fee creates significant friction, particularly around policy exits and pricing transparency.
Bsure Insurance Advisors's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers consistently name specific advisors such as Zamokuhle, Leo, Jenna, Asante, and Anne Naidoo, praising their patience, empathy, and dedication. Reviewers describe feeling genuinely cared for, with agents going above and beyond to resolve issues.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I would like to give my five stars 🌟 to Refilwe. I appreciate your hard work dedication patience and positive attitude you have shown towards me. Keep up the outstanding work ❤️
1 reviews | Active since Jan 2020
I would like to give my five stars 🌟 to Refilwe. I appreciate your hard work dedication patience and positive attitude you have shown towards me. Keep up the outstanding work ❤️
The most common complaint about Bsure Insurance Advisors, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. A recurring and severe pattern of unauthorised debits after cancellation, the disputed R850 activation fee, and refusal to process cancellations damages trust. Multiple customers describe feeling financially deceived and threaten ombudsman escalation.
Bsure Insurance Advisors scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Brokers, compared to the Brokers industry average of 2.9. Their strongest theme is Agent Quality (4.5); their weakest is Pricing & Premiums (2.3). The top AI-rated Brokers business on Hellopeter is Bsure Insurance Advisors (3.9). How is the AI Score calculated? →
Bsure Insurance Advisors has a TrustIndex of 10 out of 10 on Hellopeter, based on 993 reviews in the last 12 months. Hellopeter has tracked Bsure Insurance Advisors across 5,572 total reviews. How is the TrustIndex calculated? →