Horrendous reception and service at Bruno Comfort Suites

The checking in last night was horrendous: 1. We arrived around 8 pm at night and waited outside the gate for more than an hour while we were told they couldn't find the confirmation of our booking, even though we had fully paid on 17th December 2020 for a whole four day-stay. 2. We were finally let in after 9:20 pm, the reception was utterly cold and unwelcoming. They were rude, arrogant and made us feel unsafe. The accommodation itself left a lot to be desired, it is dirty, un-kept and in a state of disrepair. Unlike the beautiful pictures that got us sold on booking it for four days to spend the festive season in. In fact we had thought about extending our stay until after the 31st December. 3. The room we were allocated was not the suite we were promised. The room had no mirrors, the mattress and mattress protector were torn and dirty. It took a lot to even spend the whole night there. There was no way we were going to stay there until the 28th December. We were woken up before eight in the morning, I don't know for God knows what on a Christmas morning. They turned what was supposed to be a fun and carefree holiday into an utter nightmare, over and above that we now have to look for alternative accommodation for the rest of this stay.