Bruno Comfort Suites
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Bruno Comfort Suites
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2024, 10:37
NOT EVEN WORTH 1 STAR! STAY AWAY!
I am very disappointed in this place. It looks like the room and bathroom are falling apart. This is unexceptable. The address/venue is not even clearly marked. No helpful, friendly reception. I had to phone the "manager/owner", Michelle 4 times before answering the call to let us on to the property. None of the cupboards in the room could close properly. The bedside table drawers couldn't close properly and the trimming of the wood on top started to come off. The bedding looked dirty. The cushions smelled like urine. The towels was grey/yellow and very thin from continuous use/washing. The basin table top started coming off from the wood. The bath pulled away from the wall. The toilet was dirty and the toilet seat broken. No glass, cup or anything in the room. If I could have add pics I would have. We left the premises and went to look for other accommodation. This was booked through Agoda and they weren't helpful at all as well.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2024, 10:37
NOT EVEN WORTH 1 STAR! STAY AWAY!
I am very disappointed in this place. It looks like the room and bathroom are falling apart. This is unexceptable. The address/venue is not even clearly marked. No helpful, friendly reception. I had to phone the "manager/owner", Michelle 4 times before answering the call to let us on to the property. None of the cupboards in the room could close properly. The bedside table drawers couldn't close properly and the trimming of the wood on top started to come off. The bedding looked dirty. The cushions smelled like urine. The towels was grey/yellow and very thin from continuous use/washing. The basin table top started coming off from the wood. The bath pulled away from the wall. The toilet was dirty and the toilet seat broken. No glass, cup or anything in the room. If I could have add pics I would have. We left the premises and went to look for other accommodation. This was booked through Agoda and they weren't helpful at all as well.
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Anonymous
1 reviews | Active since Jan 2020
25 Dec 2020, 14:29
Horrendous reception and service at Bruno Comfort Suites
The checking in last night was horrendous: 1. We arrived around 8 pm at night and waited outside the gate for more than an hour while we were told they couldn't find the confirmation of our booking, even though we had fully paid on 17th December 2020 for a whole four day-stay. 2. We were finally let in after 9:20 pm, the reception was utterly cold and unwelcoming. They were rude, arrogant and made us feel unsafe. The accommodation itself left a lot to be desired, it is dirty, un-kept and in a state of disrepair. Unlike the beautiful pictures that got us sold on booking it for four days to spend the festive season in. In fact we had thought about extending our stay until after the 31st December. 3. The room we were allocated was not the suite we were promised. The room had no mirrors, the mattress and mattress protector were torn and dirty. It took a lot to even spend the whole night there. There was no way we were going to stay there until the 28th December. We were woken up before eight in the morning, I don't know for God knows what on a Christmas morning. They turned what was supposed to be a fun and carefree holiday into an utter nightmare, over and above that we now have to look for alternative accommodation for the rest of this stay.
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Anonymous
1 reviews | Active since Jan 2020
25 Dec 2020, 14:29
Horrendous reception and service at Bruno Comfort Suites
The checking in last night was horrendous: 1. We arrived around 8 pm at night and waited outside the gate for more than an hour while we were told they couldn't find the confirmation of our booking, even though we had fully paid on 17th December 2020 for a whole four day-stay. 2. We were finally let in after 9:20 pm, the reception was utterly cold and unwelcoming. They were rude, arrogant and made us feel unsafe. The accommodation itself left a lot to be desired, it is dirty, un-kept and in a state of disrepair. Unlike the beautiful pictures that got us sold on booking it for four days to spend the festive season in. In fact we had thought about extending our stay until after the 31st December. 3. The room we were allocated was not the suite we were promised. The room had no mirrors, the mattress and mattress protector were torn and dirty. It took a lot to even spend the whole night there. There was no way we were going to stay there until the 28th December. We were woken up before eight in the morning, I don't know for God knows what on a Christmas morning. They turned what was supposed to be a fun and carefree holiday into an utter nightmare, over and above that we now have to look for alternative accommodation for the rest of this stay.
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2019, 11:42
dont book this guest house
My clients had a very bad experience both service and the state of the accommodation. below is what they experienced: 1. Upon Arrival only one room was ready. 2. They set me(David) up in another room, however it was extremely small, the bedding was dirty and it had a shared bathroom. 3. The next day when i got the room that was booked for me it stank of smoke, the towel had suspect stains on it (brown and ******) and a dirty blanket. 4. Both of our toilets had to be manually flushed (open the back of the toilet and reset the lever so it would fill with water). 5. On Tuesday leaving for work we were given the contact details of one of the employees to call when we needed to be let in and out of the property.(The only way to enter the property). 6. Both rooms were set up with a kettle, 2 mugs and some sugar however there was no coffee or s****s and when we asked for two bowls and two s****s we were given quickly rinsed bowls and ONE tea s**** to share between us for 2 coffees and 2 bowls of cereal. 7. Both rooms windows had no burglar guards and the closing and securing of them was not suitable
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2019, 11:42
dont book this guest house
My clients had a very bad experience both service and the state of the accommodation. below is what they experienced: 1. Upon Arrival only one room was ready. 2. They set me(David) up in another room, however it was extremely small, the bedding was dirty and it had a shared bathroom. 3. The next day when i got the room that was booked for me it stank of smoke, the towel had suspect stains on it (brown and ******) and a dirty blanket. 4. Both of our toilets had to be manually flushed (open the back of the toilet and reset the lever so it would fill with water). 5. On Tuesday leaving for work we were given the contact details of one of the employees to call when we needed to be let in and out of the property.(The only way to enter the property). 6. Both rooms were set up with a kettle, 2 mugs and some sugar however there was no coffee or s****s and when we asked for two bowls and two s****s we were given quickly rinsed bowls and ONE tea s**** to share between us for 2 coffees and 2 bowls of cereal. 7. Both rooms windows had no burglar guards and the closing and securing of them was not suitable
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