Brits Brothers Auto Parts
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Brits Brothers Auto Parts shows a sharply divided customer experience. Buyers who receive correct parts frequently praise the speed and helpfulness of agents like Twinkie and Ryan, while a substantial group of customers report wrong parts, undelivered orders, ignored refund requests, and being blocked on WhatsApp. Outcomes hinge heavily on which agent handles the order and whether issues arise after payment.
TrustIndex
4.6
NPS Score
-27
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Brits Brothers Auto Parts shows a deeply polarised customer experience. Many buyers praise specific staff like Twinkie, Ryan and Erika for fast, friendly assistance and successful parts delivery. However a substantial group reports wrong parts, undelivered orders, ignored WhatsApp messages, and refunds that never materialise, raising serious trust and accountability concerns across the parts purchase journey.
Brits Brothers Auto Parts's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism & Conduct (2.8) is bimodal. Twinkie, Erika and Ryan are repeatedly named as helpful, friendly and going the extra mile. However other reports describe rude voice notes, vulgar language and dishonest behaviour after payment, dragging the average down.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
If you ever need parts fast, efficient and without hassle Twinkie at brits Brothers is the one to talk to. She is friendly and helps immediatly. Thank you for taking me step by step in buying from you guys.
1 reviews | Active since May 2026
If you ever need parts fast, efficient and without hassle Twinkie at brits Brothers is the one to talk to. She is friendly and helps immediatly. Thank you for taking me step by step in buying from you guys.
1 reviews | Active since May 2026
So many online stores and websites are bound to be ****mers but brits brothers proofed me wrong. I bought parts through their website, willem was very attending and efficient. Sent my order through, got confirmation and a day later got my waybill. Thank you Willem, Team and Brits Brothers. Will surely come back.
1 reviews | Active since May 2026
So many online stores and websites are bound to be ****mers but brits brothers proofed me wrong. I bought parts through their website, willem was very attending and efficient. Sent my order through, got confirmation and a day later got my waybill. Thank you Willem, Team and Brits Brothers. Will surely come back.
1 reviews | Active since May 2026
Very happy to see that some online market places are not all ****s. Even when i called, the lady answered and made sure i was not being ****med. I paid, got my order number for courier and she made sure my goods was delivered. I am so happy i found Brits Brothers. Twinkie you are the best.
1 reviews | Active since May 2026
Very happy to see that some online market places are not all ****s. Even when i called, the lady answered and made sure i was not being ****med. I paid, got my order number for courier and she made sure my goods was delivered. I am so happy i found Brits Brothers. Twinkie you are the best.
The most common complaint about Brits Brothers Auto Parts, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. Sales & Purchase Experience (2.3) suffers from wrong parts being shipped, items advertised but not in stock, deposits taken for parts that never arrive, and damaged second hand items sold as new aftermarket. Several customers describe being blocked after payment.
Brits Brothers Auto Parts has a TrustIndex of 4.6 out of 10 on Hellopeter, based on 91 reviews in the last 12 months. Hellopeter has tracked Brits Brothers Auto Parts across 116 total reviews. How is the TrustIndex calculated? →
