Worst After Sales ever, no accountability.All about the title and pay check.***** the customer

Formal Complaint: Bradlows Lenasia – Credit Facility & Delivery Experience

Customer Name: Christopher Hans Store: Bradlows Lenasia Sales Representative: Meena

Branch Manager: Poelio Motshoane aka Miss P.

Regional Manager: Marisa Ellen Date of Purchase: Saturday, 11 October 2025 Delivery Dates Promised: 13–15 October 2025 Actual Delivery Attempt: 18 October 2025

Complaint Reference: ***

Summary of Complaint:

On 11 October 2025, a credit facility was approved at Bradlows Lenasia, and we purchased wardrobes with the assurance that delivery would occur within 2–3 working days and that the wardrobes would arrive assembled. The sales process was efficient, and we were asked to leave a review, which we gladly did.

However, the delivery process turned into a prolonged and distressing experience:

Delivery Delays: Despite confirmation, delivery did not occur on the promised date (15 October). Communication was poor, and updates were only provided after we initiated contact. False Assurances: We were repeatedly told the wardrobes were being assembled and would be delivered “tomorrow,” which never materialized. Disruption to Our Home: We removed built-in cupboards in preparation for the new wardrobes, resulting in significant inconvenience and disruption. Poor Product Quality: When delivery finally occurred on 18 October, the wardrobes were: Poorly assembled Scratched Misaligned drawers and doors Nails protruding into hanging space Broken drawer components Missing finishing touches like wood filler The delivery technician confirmed these issues to the store manager, who acknowledged the poor condition. We requested a solution, such as replacement or alternative cupboards of equal value, but were told the sale would be cancelled instead.

Our Position:

Cancelling the sale does not resolve the issue. We are left without wardrobes after removing our existing ones based on Bradlows’ commitment. We are not seeking free products, only a fair resolution that reflects:

Our right to fair value, good quality, and safety under the Consumer Protection Act No. 68 of 2008 Our protection from over-indebtedness under the National Credit Act No. 34 of 2005