Bosch is a joke

These guys are completely useless. I have been taking my cars there for over 3 years and each and every time I get burned with terrible service, no answers, no communication and just more issues that arrive after they have done my vehicles. I have three vehicles that I have taken exclusively to them and some of the issues that I've had are as follows:

1. Diesel filter over tightened and cracked which cost me a full tank of diesel with no compensation 2. A water housing replaced, only later to find that just the seal needed to be replaced 3. A electrical windows switched replaced where the contacts only needed to be cleaned 4. Various issues after servicing my vehicles 5. Advertising free car wash vouchers with every service and to date, after 6 services, not having received one

The most recent incident involved a broken inner door handle for my vehicle. I requested a quote from Bosch in order to supply and install a new door handle and they informed me that they are unable to source the handle and that I should source it myself (as they can not get it themselves and then that they would fit it), I then went through a month and a half process to get the handle imported as they are not available locally and then requested a price on the fitment as well as a request to replace gas struts in the boot. They then responded that they do not install customer provided parts. Mind blown as they said that they can't get it themselves and told me to source it. I then said okay, please quote me to supply and install if you can't install the part that you told me to source. It is now 48 hours later and I still don't have a quote.

I have sent several messages to the service agent (Farial) and she just blatantly ignores people. She also has a very bad attitude and has the opinion that she is doing everyone a favour. I have messaged the manager (Sipho), who always promises to resolve the issue but then things just drag along.

I am at my wits end and have tried my utmost to give Bosch an opportunity to assist but it always seems that they resort to making me beg for service. I use Bosch because you would think that they are reputable but all I have found is lies and a don't care attitude. I have not walked out of Bosch without paying less than R8000 and I have been there perhaps 10 times over the past 3 years with 3 of my vehicles.

I have now had enough. I can't believe how these employees have jobs that deal that deal directly with customers and customer experience as they are not customer orientated. And they are just allowed to get away with it. there are no consequences for them. If you must use Bosch, avoid Farial all together.

I have evidence, WhatsApp correspondence, email correspondence to back up and validate what I am saying. I have had AA warranties tell me that parts that Bosch could have repaired with a new seal, Bosch chose to replace entirely. I have lodged formal complaints with Bosch, but that has also just been brushed off and swept under the rug.