booking.com
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Booking.com is described as a platform where reservations frequently fail, refunds are delayed for weeks or months, and customer support is dominated by AI bots and unreachable agents. Guests repeatedly report paid bookings being cancelled, ****ulent or non-existent listings, and a lack of accountability when hosts default. Across every theme, customers express financial loss, stress, and a complete loss of trust in the platform.
TrustIndex
1.6
Based on recent customer reviews, Booking.com is described as a platform where reservations frequently fail, refunds are delayed for weeks or months, and customer support is dominated by AI bots and unreachable agents. Guests repeatedly report paid bookings being cancelled, ****ulent or non-existent listings, and a lack of accountability when hosts default. Across every theme, customers express financial loss, stress, and a complete loss of trust in the platform.
The most common complaint about booking.com, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Refunds, Pricing & Value (0.6) is the most damaging theme. Customers describe refunds promised within 7 to 12 days that stretch into months, hidden international transaction fees, duplicate charges, and being told to chase airlines or properties themselves while Booking.com retains funds.
booking.com has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 526 reviews in the last 12 months. Hellopeter has tracked booking.com across 2,806 total reviews. How is the TrustIndex calculated? →
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