The Holiday Club
Verified Business
|4.6|170 Reviews (last 12 months)|Responds in 10h 18m
The Holiday Club
Verified Business
|4.6
170 Reviews (last 12 months)
Responds in 10h 18m
Scores reflect the Overall AI Score for each category
The Holiday Club
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Holiday Club receives strong praise for its consultants and booking experience, with members highlighting named agents, scratch card voucher legitimacy, and resort enjoyment. Long-standing members frequently express loyalty spanning decades. However, a meaningful minority report unresolved complaints, ignored emails, levy increase frustrations, and disputes over voucher terms or refund policies that erode trust when issues arise.
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 35m
TrustIndex
8.8
Ranking
#2
in Hotels & Accommodation
Reply Time
10h 18m
NPS Score
66
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 7h 35m
Sep '25 - Aug '26
Based on recent customer reviews, The Holiday Club receives strong praise for its consultants and booking experience, with members highlighting named agents, scratch card voucher legitimacy, and resort enjoyment. Long-standing members frequently express loyalty spanning decades. However, a meaningful minority report unresolved complaints, ignored emails, levy increase frustrations, and disputes over voucher terms or refund policies that erode trust when issues arise.
The Holiday Club's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customers repeatedly name consultants like Jade, Karen, Nerissa, Lulu, Ezekiel, Nathierah, and Shahen for going above and beyond. Friendly, patient, knowledgeable assistance is the most consistent theme, with many noting decades of reliable service from the consultant team.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2024
Lulu was friendly and very helpful. You could hear the smile in her voice.
1 reviews | Active since Jun 2024
Lulu was friendly and very helpful. You could hear the smile in her voice.
1 reviews | Active since Apr 2026
It was enjoyable, place was clean staff were friendly, housekeeping came to clean every day we would like to thank Holiday Club for giving us the voucher of 2 days free, it was a memorable experience
1 reviews | Active since May 2026
My family and I won't a holiday getaway with there cratch and win cards. We had to pay a small fee for booking. The accommodation was clean with a lot of amenities for kids.
1 reviews | Active since Jan 2026
I would like to write a review about The Holiday Club. I have been a member first together with my late husband, since shortly after The Holiday Club launched. I have only ever been satisfied by the great service provided by the team as well as the outstanding accommodation provided. Thank you for once again providing excellent service when needed. Kind regards. Elize van den Berg
1 reviews | Active since Jan 2026
I would like to write a review about The Holiday Club. I have been a member first together with my late husband, since shortly after The Holiday Club launched. I have only ever been satisfied by the great service provided by the team as well as the outstanding accommodation provided. Thank you for once again providing excellent service when needed. Kind regards. Elize van den Berg
1 reviews | Active since May 2026
A few days ago I requested a copy of the 2026/2027 Holiday Club private edition. I think the lady who assisted me was Nirvana Moodley. I am so absolutely pleased with the service I received, I collected it yesterday from the Postnet office I selected. I was mentioning to my husband that not once I have ever been disappointed with the service received from any of the Holiday Club consultants. Sincere thanks
1 reviews | Active since May 2026
A few days ago I requested a copy of the 2026/2027 Holiday Club private edition. I think the lady who assisted me was Nirvana Moodley. I am so absolutely pleased with the service I received, I collected it yesterday from the Postnet office I selected. I was mentioning to my husband that not once I have ever been disappointed with the service received from any of the Holiday Club consultants. Sincere thanks
The most common complaint about The Holiday Club, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Pricing & Value. Long-term members value the points system and free voucher promotions, but levy increases above inflation, no-refund cancellation policies, and disputes over hidden cleaning or activation fees create distrust. Some feel locked in financially with limited recourse when affordability changes.
The Holiday Club scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Hotels & Accommodation, compared to the Hotels & Accommodation industry average of 2.3. Their strongest theme is Service & Expertise (4.5); their weakest is Refunds & Pricing (3.7). The top AI-rated Hotels & Accommodation business on Hellopeter is The Holiday Club (4.1). How is the AI Score calculated? →
The Holiday Club has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 170 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 7 hours 35 min. Hellopeter has tracked The Holiday Club across 1,188 total reviews. How is the TrustIndex calculated? →