No communication

I am extremely disappointed with the lack of communication and service received regarding my parcel delivery through Bob Go.

For over a week, I have struggled to receive any proper updates or assistance. I have sent multiple emails and attempted to contact the couriers directly, but responses have either been delayed or completely ignored.

Despite repeatedly confirming the correct delivery address, I continued receiving the same requests for delivery details instead of any meaningful assistance. There was also an issue with my parcel being incorrectly delivered, which has still not been properly resolved.

To make matters worse, a delivery attempt was made at my workplace at 8:00 PM, well outside normal business and stated delivery hours.

As a customer, I expect clear communication, timely updates, and accountability when issues arise. Unfortunately, this experience has been frustrating and unnecessarily stressful.

I hope this matter is resolved soon and that customer communication improves going forward.