MA
Melissa A
Active since Nov 2020
7
Reviews
0
Industries
Reviews
7 reviews2 weeks ago
Promise Sithole assi...
Promise Sithole assisted me greatly! Super friendly and super helpful!
1 reply
1 month ago
No communication
I am extremely disappointed with the lack of communication and service received regarding my parcel delivery through Bob Go. For over a week, I have struggled to receive any proper updates or assistance. I have sent multiple emails and attempted to contact the couriers directly, but responses have either been delayed or completely ignored. Despite repeatedly confirming the correct delivery address, I continued receiving the same requests for delivery details instead of any meaningful assistance. There was also an issue with my parcel being incorrectly delivered, which has still not been properly resolved. To make matters worse, a delivery attempt was made at my workplace at 8:00 PM, well outside normal business and stated delivery hours. As a customer, I expect clear communication, timely updates, and accountability when issues arise. Unfortunately, this experience has been frustrating and unnecessarily stressful. I hope this matter is resolved soon and that customer communication improves going forward.
0 replies
1 month ago
No communication
I am extremely disappointed with the lack of communication and service received regarding my parcel delivery through Bob Go. For over a week, I have struggled to receive any proper updates or assistance. I have sent multiple emails and attempted to contact the couriers directly, but responses have either been delayed or completely ignored. Despite repeatedly confirming the correct delivery address, I continued receiving the same requests for delivery details instead of any meaningful assistance. There was also an issue with my parcel being incorrectly delivered, which has still not been properly resolved. To make matters worse, a delivery attempt was made at my workplace at 8:00 PM, well outside normal business and stated delivery hours. As a customer, I expect clear communication, timely updates, and accountability when issues arise. Unfortunately, this experience has been frustrating and unnecessarily stressful. I hope this matter is resolved soon and that customer communication improves going forward.
1 reply
28 months ago
Damaged textbooks
I received my textbooks, that I paid R1000 for, in a bad condition. They told me that they can replace it, but it will probably happen again, or I could take a R60 credit. But, it needs to be replaced, its damaged. It's been two weeks and it still has not been replaced.
1 reply
38 months ago
Discovery drive vitality
I have sent numerous emails to discovery, with limited replies. My vitality drive rewards does not seem to work on my app for the past few weeks now. The vitality app keeps stating that it needs to refresh, but nothing happens. I have no missed weeks of not being able to play the gameboard, as well as not being able to redeem my rewards. This needs to be fixed. Discovery seems to be able to contact me regarding sales, but not regarding any of my queries
2 replies
47 months ago
Unsatisfactory claim process
I am extremely disappointed with the service that I received when I tried to submit a claim. I submitted a claim on the 11/07, and only received feedback the 13/07, which is more than the 24 hours which was promised. I later that week submitted a new claim, as I wanted to change the details, but couldn't seem to edit the existing one. I booked an assessment, after netassess contacted me. A very unpleasant Discovery worker with a attitude contacted me in regards to my claim. Firstly, she wanted to book an assessment, but I already booked one, which she didn't even know. I explained my situation to her, and asked her to delete the first claim. She did not want to do that, and was very rude towards me. She then went and deleted my second claim on 18/07. She never responded to any of my emails, as I told her contact me via email, as I am actually working throughout the day, and can't just take calls all the time. Late the week she cancelled my assessment and disapproved my first claim, without even consulting me. I even contacted discovery to ask them how I can change the person that I am dealing with, but I still haven't received any reply. If this claim is not resolved, I will rather move my insurance to a place with better customer service. As I am extremely disapointed.
1 reply
56 months ago
Vitality insure device problematic
I signed up for Discovery car insurance in September. As I was new to discovery I did not know about the different devices that was available for tracking my driving profile. I was never explained or given any options. I was told to go to Tiger Wheel & Tyre to get the vitality drive sensor installed. In the first week already I noticed that I only receive 10 points each day, no matter how I drive. When I complained, I was told that it was smartphone settings. Even after going into Discovery, and getting a new device and all the settings changed on my phone, the sensor still did not work properly. The device later stopped working. Even if I am in the app, and it says “sensor connected” it sometimes still does not even record the driving. It gives me 0 points at the end of each day, even if it did record properly. I complained again, and it was told that my smartphone is not compatible and that I need a different tracking device. Firstly, no-one ever told or asked me about my smartphone. It is also part of the compatible smartphone list I found afterwards. Now, Discovery wants me to pay an extra R121 per month, so that they can fix their mistake. This is not fair, as this possible errors were never communicated to me. It is not my fault that they did not give me a choice, and it’s also not my fault that their devices don’t work correctly.
1 reply
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)