BM
BNA MOTORS
Verified Business
BM
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BNA Motors receives strong praise for friendly, professional sales staff and stress-free purchasing experiences, with named agents like Jordan, Veronique, Whithian, and Imraan repeatedly commended. However, a notable cluster of complaints describes serious aftersales failures including undisclosed mechanical faults, unfulfilled cashback promises, trade-in settlement issues, and poor communication once payment is made.
TrustIndex
8.2
Ranking
#13
in Repairs & Service
NPS Score
21
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, BNA Motors generates strong praise for its sales team and purchase journey, with named consultants like Jordan, Veronique, Whithian, and Imraan repeatedly singled out. However, a recurring undercurrent of serious complaints around post sale issues, undisclosed vehicle faults, trade in settlement delays, missing cashback payments, and poor after sales communication tempers the otherwise positive sentiment from first time and repeat buyers.
BNA MOTORS's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff are repeatedly named and praised for going the extra mile, particularly Jordan, Veronique, Whithian Jacobs, Imraan Moosa, Jamie, Faith, and Travis. Customers describe consultants as patient, knowledgeable, friendly, and genuinely invested in first time buyers.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My experience with BNA Motors was outstanding from start to finish. Romarlon Cupido provided exceptional customer service throughout the entire process of securing my Ford Figo. He was professional, friendly, patient, and always willing to assist with any questions I had. The communication was excellent, and he made the buying experience smooth, stress-free, and enjoyable. I truly appreciate the effort and dedication he showed to ensure everything was handled efficiently. I would highly recommend BNA Motors and especially Romarlon Cupido to anyone looking for reliable service and a great vehicle buying experience.
1 reviews | Active since Jan 2020
My experience with BNA Motors was outstanding from start to finish. Romarlon Cupido provided exceptional customer service throughout the entire process of securing my Ford Figo. He was professional, friendly, patient, and always willing to assist with any questions I had. The communication was excellent, and he made the buying experience smooth, stress-free, and enjoyable. I truly appreciate the effort and dedication he showed to ensure everything was handled efficiently. I would highly recommend BNA Motors and especially Romarlon Cupido to anyone looking for reliable service and a great vehicle buying experience.
The most common complaint about BNA MOTORS, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. After sale communication is the most consistent complaint. Customers describe being ignored once payment clears, salespeople not returning calls or WhatsApps, and unresolved cashback, registration, and trade in settlement issues dragging on for months.
BNA MOTORS scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 4.1. Their strongest theme is Staff Quality (4.2); their weakest is After-Sales Service (2.8). The top AI-rated Car Dealerships business on Hellopeter is Botha & Deysel Executive Motors (4.8). How is the AI Score calculated? →
BNA MOTORS has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 268 reviews in the last 12 months. Hellopeter has tracked BNA MOTORS across 641 total reviews. How is the TrustIndex calculated? →