BlueNova
Claimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
BlueNova
Claimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 06:37
BlueNova Terrible
...I am not posting this review lightly or at willy nilly impulse. After 7 years of grace. I am done. Blue Nova is the most audaciously distasteful company, regarding product and service I have ever had the displeasure of dealing with. Please read all their current dismal HelloPeter, Facebook and other reviews. Their terrible ratings are not based on hearsay or emotionally unintelligent opinion. Firmware and hardware as well as all inverter incompatibility is Blue Novas norm.. Especially regarding Victron and Studer. Over-volting. CAM comm disconnections, motherboards shorting out.. After 7 years of trusting in good faith Blue Nova would repair or refund. I have been informed that they will not repair or replace full value of a system that NEVER EVER worked at its falsely advertised optimal output or service. They used my home as a system Lab QA without ISO standardized equipment or safety. They endangered my home, my property. #BlueNovaSucks To put it politely. I am effing over it. I wish I could give a zero rating. 😔
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 06:37
BlueNova Terrible
...I am not posting this review lightly or at willy nilly impulse. After 7 years of grace. I am done. Blue Nova is the most audaciously distasteful company, regarding product and service I have ever had the displeasure of dealing with. Please read all their current dismal HelloPeter, Facebook and other reviews. Their terrible ratings are not based on hearsay or emotionally unintelligent opinion. Firmware and hardware as well as all inverter incompatibility is Blue Novas norm.. Especially regarding Victron and Studer. Over-volting. CAM comm disconnections, motherboards shorting out.. After 7 years of trusting in good faith Blue Nova would repair or refund. I have been informed that they will not repair or replace full value of a system that NEVER EVER worked at its falsely advertised optimal output or service. They used my home as a system Lab QA without ISO standardized equipment or safety. They endangered my home, my property. #BlueNovaSucks To put it politely. I am effing over it. I wish I could give a zero rating. 😔
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 14:36
Seven years on — still no working system; now asked to buy a new battery
Before you spend on Blue Nova, read the other reviews here and ask yourself what you want the next seven years to look like. That is where I am after mine. I bought a Blue Nova battery system to work with an inverter brand that Blue Nova and the inverter supplier both marketed as supported and compatible. Since 2020 I have been trying to get those batteries to function as sold — integrated with that inverter, stable day to day, not a constant project. It is now nearly seven years later. There is still no viable solution I can rely on. Over that time there have been repairs, firmware visits, loan units, tickets, and long periods with a pack away for service. We have had overcharge and undercharge events, emergency shutdowns, and loss of power when the system should be carrying the house. In October 2025, during a Blue Nova service visit at my home, there was smoke from the electronics after work on the battery/controller during a firmware session — I raised that with them at the time. In May 2026, after a call with their aftersales head, I was offered a path forward: return my two 8 kWh units and pay R20,440 (excluding VAT) for a newer-generation 16 kWh unit. That is presented as a concession, but it is roughly two-thirds of their list price for the new unit — not a goodwill outcome in any real sense. My original purchase of roughly R100,000 for the two packs likely covered their cost the first time; this offer, in effect, asks me to pay for their cost again, while they take very little risk on whether the integrated system actually works. They say they have more faith in the new generation and remain committed to supporting my existing product line. Given the years that have passed, staff who are no longer with the company, and the fact that the core problem — a dependable integrated system — is still unresolved, that is an interesting path forward: hope the new hardware works, while I fund it and carry the downside. Their written offer also states that Blue Nova cannot take responsibility for the PV/inverter side and that work would be at my own risk. After shutdowns, instability, and smoke in my home, being asked to pay again without them standing behind the integrated system I was sold is why I am posting. I am not asking HelloPeter to fix my installation. I am posting because, seven years later, I would not choose this journey again, and I hope others read the Blue Nova reviews carefully — including similar warranty and support stories from other owners in 2026 — before they commit money and years to the same cycle. I previously posted here in 2024 and later softened my tone in good faith when I was told a fix was close. That fix did not hold. This is an update, not a new grievance. What I still want is simple: the working 16 kWh system I paid for, or a fair written refund at realistic replacement value — not to fund another generation of hardware while integration risk sits with me.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 14:36
Seven years on — still no working system; now asked to buy a new battery
Before you spend on Blue Nova, read the other reviews here and ask yourself what you want the next seven years to look like. That is where I am after mine. I bought a Blue Nova battery system to work with an inverter brand that Blue Nova and the inverter supplier both marketed as supported and compatible. Since 2020 I have been trying to get those batteries to function as sold — integrated with that inverter, stable day to day, not a constant project. It is now nearly seven years later. There is still no viable solution I can rely on. Over that time there have been repairs, firmware visits, loan units, tickets, and long periods with a pack away for service. We have had overcharge and undercharge events, emergency shutdowns, and loss of power when the system should be carrying the house. In October 2025, during a Blue Nova service visit at my home, there was smoke from the electronics after work on the battery/controller during a firmware session — I raised that with them at the time. In May 2026, after a call with their aftersales head, I was offered a path forward: return my two 8 kWh units and pay R20,440 (excluding VAT) for a newer-generation 16 kWh unit. That is presented as a concession, but it is roughly two-thirds of their list price for the new unit — not a goodwill outcome in any real sense. My original purchase of roughly R100,000 for the two packs likely covered their cost the first time; this offer, in effect, asks me to pay for their cost again, while they take very little risk on whether the integrated system actually works. They say they have more faith in the new generation and remain committed to supporting my existing product line. Given the years that have passed, staff who are no longer with the company, and the fact that the core problem — a dependable integrated system — is still unresolved, that is an interesting path forward: hope the new hardware works, while I fund it and carry the downside. Their written offer also states that Blue Nova cannot take responsibility for the PV/inverter side and that work would be at my own risk. After shutdowns, instability, and smoke in my home, being asked to pay again without them standing behind the integrated system I was sold is why I am posting. I am not asking HelloPeter to fix my installation. I am posting because, seven years later, I would not choose this journey again, and I hope others read the Blue Nova reviews carefully — including similar warranty and support stories from other owners in 2026 — before they commit money and years to the same cycle. I previously posted here in 2024 and later softened my tone in good faith when I was told a fix was close. That fix did not hold. This is an update, not a new grievance. What I still want is simple: the working 16 kWh system I paid for, or a fair written refund at realistic replacement value — not to fund another generation of hardware while integration risk sits with me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:22
Shocking service from Bluenova
I have a 24kWh lithium-ion battery stack from Bluenova, and one of the cells is not reaching the correct voltage. This issue is affecting the entire stack, causing the system to shut down once it reaches around 39% discharge. In effect, the system is completely compromised. Although the system is still under warranty, I have been unable to get any meaningful support from Bluenova. I have logged the issue multiple times (with reference numbers), made numerous calls, and even attempted to contact the Managing Director—unfortunately, without any response or resolution. It’s a very disappointing situation. At this point, the only remaining option appears to be legal action, but the cost of pursuing that route outweighs the value of the claim. As a result, I am now forced to engage an alternative supplier to fix the problem at my own expense.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 11:22
Shocking service from Bluenova
I have a 24kWh lithium-ion battery stack from Bluenova, and one of the cells is not reaching the correct voltage. This issue is affecting the entire stack, causing the system to shut down once it reaches around 39% discharge. In effect, the system is completely compromised. Although the system is still under warranty, I have been unable to get any meaningful support from Bluenova. I have logged the issue multiple times (with reference numbers), made numerous calls, and even attempted to contact the Managing Director—unfortunately, without any response or resolution. It’s a very disappointing situation. At this point, the only remaining option appears to be legal action, but the cost of pursuing that route outweighs the value of the claim. As a result, I am now forced to engage an alternative supplier to fix the problem at my own expense.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 19:09
BlueNova Warranty Support – Poor Service and No Resolution
BlueNova Warranty Support – Poor Service and No Resolution I am extremely disappointed with the level of support received from BlueNova regarding the failure of two BlueNova battery units currently under warranty. I specifically chose to purchase BlueNova products to support a local South African manufacturer, which makes this experience even more disappointing. According to the BMS data obtained directly from the batteries, there is a clear and critical cell imbalance, with one cell dropping to 2.629V while the rest remain around 3.28–3.32V. This indicates a cell-level failure within one of the units. Despite this, BlueNova support continues to provide generic explanations, referring to possible inverter settings, wiring, or surge currents, without addressing the actual cell-level fault reflected in their own BMS data. I have reached out to several members of senior management, however my emails have gone unanswered. The only correspondence received to date has been from the support department, with no escalation or resolution. The batteries are only 4 years old, and this situation is now having a direct impact on my household. I have young children who rely on stable power at night to manage allergies, and the lack of a reliable system is affecting us daily. This has resulted in ongoing back-and-forth emails with no clear diagnosis, accountability, or resolution. At this stage: • The issue has been clearly identified from the BMS data • The response from support has been vague and non-committal • No progress has been made toward repair or replacement under warranty As a customer, I expect a professional technical assessment and a clear path to resolution — not repeated deflection and delays. I am now requesting that BlueNova: • Finalise the warranty process • Provide a clear timeline for repair or replacement of the affected units. I hope this matter can be resolved urgently, as the current level of service is not acceptable.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 19:09
BlueNova Warranty Support – Poor Service and No Resolution
BlueNova Warranty Support – Poor Service and No Resolution I am extremely disappointed with the level of support received from BlueNova regarding the failure of two BlueNova battery units currently under warranty. I specifically chose to purchase BlueNova products to support a local South African manufacturer, which makes this experience even more disappointing. According to the BMS data obtained directly from the batteries, there is a clear and critical cell imbalance, with one cell dropping to 2.629V while the rest remain around 3.28–3.32V. This indicates a cell-level failure within one of the units. Despite this, BlueNova support continues to provide generic explanations, referring to possible inverter settings, wiring, or surge currents, without addressing the actual cell-level fault reflected in their own BMS data. I have reached out to several members of senior management, however my emails have gone unanswered. The only correspondence received to date has been from the support department, with no escalation or resolution. The batteries are only 4 years old, and this situation is now having a direct impact on my household. I have young children who rely on stable power at night to manage allergies, and the lack of a reliable system is affecting us daily. This has resulted in ongoing back-and-forth emails with no clear diagnosis, accountability, or resolution. At this stage: • The issue has been clearly identified from the BMS data • The response from support has been vague and non-committal • No progress has been made toward repair or replacement under warranty As a customer, I expect a professional technical assessment and a clear path to resolution — not repeated deflection and delays. I am now requesting that BlueNova: • Finalise the warranty process • Provide a clear timeline for repair or replacement of the affected units. I hope this matter can be resolved urgently, as the current level of service is not acceptable.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 08:52
Stay away, as their support is staying away
Bought 12kW LiFe Po batteries at tremendous cost from BlueNova, it is supposed to have 10 year warranty , but to get Blue Nova to answer a call, or provide support seems to be impossible. I called, left messages, sent emails, but support is not forthcoming. I would strongly advise against investing in these batteries for Solar backup
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 08:52
Stay away, as their support is staying away
Bought 12kW LiFe Po batteries at tremendous cost from BlueNova, it is supposed to have 10 year warranty , but to get Blue Nova to answer a call, or provide support seems to be impossible. I called, left messages, sent emails, but support is not forthcoming. I would strongly advise against investing in these batteries for Solar backup
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2024, 10:52
Disappointing and UPSET customer
I bought a Blue Nova BN13V 108 1.4K battery with BT in March 2022 from a reputable supplier. I had problems with this battery and it was send in for testing and analysis where it was found that the battery was faulty. Due to the effect that my model battery was discontinued, My battery can not be replaced with a new battery. Instead I was offered a credit of R220.57. My purchase amount was +- R9000.00 and this is what they are willing to offer for a battery still under warrantee. A three year warrantee period has not even expired. This is a significant monetary loss and for something that is proclaimed will last ten years. NOT!!!! The use of my battery was only to power my 12V fridge. I would have thought the amicable outcome seeing my model battery being the BT is discontinued, the offer should have been the same battery but without the BT which is not discontinued and that would have been excepted by me as I am very understanding and are always willing to compromise, but no offer has even been made. This is terrible and I will not recommend anyone in the market for any battery to purchase a Blue Nova product. When it worked it worked well. I could even understand that it go faulty. That happens, nothing is perfect, but the response and the willingness to accommodate the issue by Blue Nova is disgraceful and leaves me with a huge loss now having to buy a new battery and this is for something I would have thought will last at least half of it's predicted lifespan not the less of a third that mine has done. BLUE NOVA I URGE YOU TO DO THE RIGHT THING AND REPLACE MY BATTERY WITH A NEW UNIT. It does not have to be the BT type. Ticket #28252
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2024, 10:52
Disappointing and UPSET customer
I bought a Blue Nova BN13V 108 1.4K battery with BT in March 2022 from a reputable supplier. I had problems with this battery and it was send in for testing and analysis where it was found that the battery was faulty. Due to the effect that my model battery was discontinued, My battery can not be replaced with a new battery. Instead I was offered a credit of R220.57. My purchase amount was +- R9000.00 and this is what they are willing to offer for a battery still under warrantee. A three year warrantee period has not even expired. This is a significant monetary loss and for something that is proclaimed will last ten years. NOT!!!! The use of my battery was only to power my 12V fridge. I would have thought the amicable outcome seeing my model battery being the BT is discontinued, the offer should have been the same battery but without the BT which is not discontinued and that would have been excepted by me as I am very understanding and are always willing to compromise, but no offer has even been made. This is terrible and I will not recommend anyone in the market for any battery to purchase a Blue Nova product. When it worked it worked well. I could even understand that it go faulty. That happens, nothing is perfect, but the response and the willingness to accommodate the issue by Blue Nova is disgraceful and leaves me with a huge loss now having to buy a new battery and this is for something I would have thought will last at least half of it's predicted lifespan not the less of a third that mine has done. BLUE NOVA I URGE YOU TO DO THE RIGHT THING AND REPLACE MY BATTERY WITH A NEW UNIT. It does not have to be the BT type. Ticket #28252
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Nov 2024, 14:21
Terrible unacceptable non-existing service
If I could I would give a flippen zero star. I have never experienced such **** service in my life. I bought 6 x 52V 100ah 5.2k lithium batteries 1 1/2 years ago, supposedly with 10 year warranties, paid R30k a pop at the time. Six months ago my whole inverter system stops working due to 1 of the batteries being faulty. Had it removed, then found I had to send it all the way to Ctn from PE at my own cost. Thing was away for about 3 months before it was returned supposedly fixed, and not under warranty mind you, I had to pay, cant even remember the stupid reason. 6 months later and the same one is again f*cked, off we go to Ctn again, that was 18 days ago and I've just been told it is still in the queue, not even on the test bench yet. Stuff that, I'm selling them all and getting better stuff. My advice is stay away from BlueNova!!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Nov 2024, 14:21
Terrible unacceptable non-existing service
If I could I would give a flippen zero star. I have never experienced such **** service in my life. I bought 6 x 52V 100ah 5.2k lithium batteries 1 1/2 years ago, supposedly with 10 year warranties, paid R30k a pop at the time. Six months ago my whole inverter system stops working due to 1 of the batteries being faulty. Had it removed, then found I had to send it all the way to Ctn from PE at my own cost. Thing was away for about 3 months before it was returned supposedly fixed, and not under warranty mind you, I had to pay, cant even remember the stupid reason. 6 months later and the same one is again f*cked, off we go to Ctn again, that was 18 days ago and I've just been told it is still in the queue, not even on the test bench yet. Stuff that, I'm selling them all and getting better stuff. My advice is stay away from BlueNova!!
0
Replies (0)