Francois F

Shocking service from Bluenova

I have a 24kWh lithium-ion battery stack from Bluenova, and one of the cells is not reaching the correct voltage. This issue is affecting the entire stack, causing the system to shut down once it reaches around 39% discharge. In effect, the system is completely compromised. Although the system is still under warranty, I have been unable to get any meaningful support from Bluenova. I have logged the issue multiple times (with reference numbers), made numerous calls, and even attempted to contact the Managing Director—unfortunately, without any response or resolution. It’s a very disappointing situation. At this point, the only remaining option appears to be legal action, but the cost of pursuing that route outweighs the value of the claim. As a result, I am now forced to engage an alternative supplier to fix the problem at my own expense.