Hi Sizwe,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are currently investigating this matter for you. In the meantime, we kindly ask that you reset your account password to ensure your account remains safe while we conduct our investigation. You can do so by following the steps below:
- Go to the website home page and click "Forgot Password".
- Enter your ID/passport number.
- Follow the "on-screen" verification prompts to complete the liveness verification check.
- Once the verification is complete you will get a pop-up to reset your password.
- Please ensure that your new password contains 8 to 10 characters and includes a combination of letters, numbers, and special characters.
Once a resolution has been obtained, we will be in contact to provide you with feedback and assist in resolving this matter.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team