B
BetterMe
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BetterMe receives strong praise for its responsive support team and effective at-home workout programmes, while a notable group of customers report serious frustrations with subscription cancellations, unexpected debit orders, and refund refusals that overshadow otherwise positive product experiences.
TrustIndex
7.7
Ranking
#1
in Gyms & Fitness
NPS Score
16
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, BetterMe receives strong praise for its responsive support team and effective at-home workout programmes, while a notable group of customers report serious frustrations with subscription cancellations, unexpected debit orders, and refund refusals that overshadow otherwise positive product experiences.
BetterMe's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customer Service, Staff & Experience (4.4). Customers consistently describe the support team as fast, polite, and genuinely helpful, resolving queries within hours and often the same day, with many singling out kindness and professionalism.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The app is beautifully built and the personalised programs and exercises are pretty friendly for all levels, whether you are a starter or advanaced. Highly recommended. Although, the cancellation process is a little weird and make sure to che k the email that you receive after cancelling subscription online because you still haven't cancelled. You need to click confirm button on the email you receive.
1 reviews | Active since Jan 2020
The app is beautifully built and the personalised programs and exercises are pretty friendly for all levels, whether you are a starter or advanaced. Highly recommended. Although, the cancellation process is a little weird and make sure to che k the email that you receive after cancelling subscription online because you still haven't cancelled. You need to click confirm button on the email you receive.
1 reviews | Active since Jan 2020
Using BetterMe has made me feel more capable, and more connected to my own wellbeing. It’s helped me show up for myself in ways I never have before. Thank you BetterMe for your support.
1 reviews | Active since Jan 2020
Using BetterMe has made me feel more capable, and more connected to my own wellbeing. It’s helped me show up for myself in ways I never have before. Thank you BetterMe for your support.
1 reviews | Active since Jan 2020
Outstanding support service also billin service, they gave me quick response, paitent and very helpful throughout the entire process. My issue with refund was resolved efficiently Everything was handled smoothly and promptly. I already said that i was highly satisfied. Hopefully i will be able to be part ot the application All the best 🤗
1 reviews | Active since Jan 2020
Outstanding support service also billin service, they gave me quick response, paitent and very helpful throughout the entire process. My issue with refund was resolved efficiently Everything was handled smoothly and promptly. I already said that i was highly satisfied. Hopefully i will be able to be part ot the application All the best 🤗
1 reviews | Active since Jan 2020
I am extremely impressed with the quality of the products and look forward to using them. Plus, the app is very user-friendly and is going to help me lose a ton of weight.
1 reviews | Active since Jan 2020
I am extremely impressed with the quality of the products and look forward to using them. Plus, the app is very user-friendly and is going to help me lose a ton of weight.
The most common complaint about BetterMe, based on Hellopeter's AI analysis of recent customer reviews, is Memberships, Contracts & Cancellations. Memberships, Contracts & Cancellations (2.4). Multiple customers describe near-impossible cancellation journeys, unconfirmed sign-ups, surprise auto-renewals, and ongoing debit orders months after they believed the subscription had ended, creating a coercive lifecycle experience.
BetterMe scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Customer Service (4.4); their weakest is Memberships (2.4). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →
BetterMe has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. Hellopeter has tracked BetterMe across 655 total reviews. How is the TrustIndex calculated? →