BetterMe

Based on recent customer reviews, BetterMe receives strong praise for its responsive support team and effective at-home workout programmes, while a notable group of customers report serious frustrations with subscription cancellations, unexpected debit orders, and refund refusals that overshadow otherwise positive product experiences.

BetterMe's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customer Service, Staff & Experience (4.4). Customers consistently describe the support team as fast, polite, and genuinely helpful, resolving queries within hours and often the same day, with many singling out kindness and professionalism.

The most common complaint about BetterMe, based on Hellopeter's AI analysis of recent customer reviews, is Memberships, Contracts & Cancellations. Memberships, Contracts & Cancellations (2.4). Multiple customers describe near-impossible cancellation journeys, unconfirmed sign-ups, surprise auto-renewals, and ongoing debit orders months after they believed the subscription had ended, creating a coercive lifecycle experience.

BetterMe scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Customer Service (4.4); their weakest is Memberships (2.4). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →

BetterMe has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 84 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 174 hours 2 min. Hellopeter has tracked BetterMe across 655 total reviews. How is the TrustIndex calculated? →