Miss leading promotions - Bears pinetown

My elderly mother, Mrs PB Kunene, purchased a bed from the Beares Pinetown branch during a cashback promotion because staff repeatedly assured us that she would receive a R2 000 cashback reward after delivery.

The sales consultant Lucy and the manager present at the time both confirmed this multiple times before the agreement was signed.

The bed was delivered successfully, but when we later followed up regarding the cashback, we were suddenly told that “pensioners do not qualify” for the promotion.

This exclusion was NEVER disclosed before the sale.

When we contacted the branch, Lucy, Lindi, and manager Thembah Mthethwa all claimed they “did not know the rules” of the promotion and that there was nothing they could do.

How can staff actively market and sell a promotion without knowing the terms?

Either the staff were never properly trained on the promotion, which resulted in misleading consumers, or the promotion was deliberately misrepresented to secure sales.

This is especially unacceptable when dealing with elderly customers who rely on the information given by sales staff when making purchasing decisions.

We are requesting that Beares honour the R2 000 cashback that was promised at the time of sale and properly investigate the conduct and handling of this matter by the Pinetown branch.

Very disappointed with the service and handling of this issue.