Poor Service

I have a communication issue between my point of sale and the Winbranch back office pc. I logged my call on the 17-03-2023 with the BXC support desk. I explained my issue and was given a reference number. As of today, 27-03-2023 my problem has not yet been resolved. I spoke to a gent by the name of Robert as he is the service manager. His response to me was that he could not do anything as it was load shedding at that time, but would call me as soon as load shedding was done. I have been calling the support desk almost daily for updates. Today, 27-03-2023 I was informed that I need to sign a quote. My response was, that they send the quote and I will sign off on it so that the problem can be resolved asap. It is almost 3pm now and I am still waiting for a quote.