Pathetic service from Baroka Funerals

I cancelled a policy with them February 2026, March my account was debited, i reversed the funds and my bank charging me R115. Contacted the agent and he advised all is good and policy is cancelled. End of April another amount of R955 was debited by Baroka when I have cancelled the policy. I contacted the office on the 28 April and was told funds will be reversed. Banking details and statement indicating the charge were requested. Fast forward I am now sitting on the 25 May and my funds are still not paid back. Contacted them on the 22 May and was advised it takes 21 Days forreversal and that I must contact my bank to reveser the amount. The bank charges me for reversing, yet I have been speding money calling the call center and they promise to call me back but they dont. Goitsimang advised he will call me back on friday after he told me to call the bank and reverse it. What type of service is this?