Bamboo Mattresses
Claimed Business
|1.4|16 Reviews (last 12 months)|This business does not respond to reviews
Bamboo Mattresses
Claimed Business
|1.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bamboo Mattresses is facing significant customer dissatisfaction, with a recurring theme centred on delivery failures, undelivered orders, and prolonged refund disputes. Customers consistently mention having to chase the company for updates, receiving empty promises through WhatsApp, and encountering issues such as wrong sizes, broken bases, and unassembled pedestals. While a few shoppers praise the product quality and the Randburg branch service, the prevailing sentiment reflects frustration with poor communication, unmet delivery timelines, and unresolved refund requests.
Performance(last 12 months):
Trustindex Rating
2TrustIndex
2
Review Distribution
1.4|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 07:51
I’m very dissatisfied with the service I got from this company
I’m very dissatisfied with the service I got from this company. Their delivery did not happened between 3-6 days as they stated . Pedestals were delivered unassembled. I’m now on week 3 going back and forth . The lack of service is unbelievable. Communication is bad as I have to do multiple follows ups . Save your money and don’t buy from them .
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 07:51
I’m very dissatisfied with the service I got from this company
I’m very dissatisfied with the service I got from this company. Their delivery did not happened between 3-6 days as they stated . Pedestals were delivered unassembled. I’m now on week 3 going back and forth . The lack of service is unbelievable. Communication is bad as I have to do multiple follows ups . Save your money and don’t buy from them .
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 06:36
Bamboo Matresses don't keep their promise
I could give them 0 rating if that would be possible. I'm utterly dissaponted by Bamboo matresses' service. I app**** for a refund on the 23rd of March and was told I will receive it within 7 days. Till this day I haven't received my refund. Or atleast any promising refund sms. This is completely unfair on my end. I have tried emailing the manager and everything to request when I will receive my refund but I still haven't received it. I'm completely upset and will never consider purchasing anything from Bamboo Matresses again!
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 06:36
Bamboo Matresses don't keep their promise
I could give them 0 rating if that would be possible. I'm utterly dissaponted by Bamboo matresses' service. I app**** for a refund on the 23rd of March and was told I will receive it within 7 days. Till this day I haven't received my refund. Or atleast any promising refund sms. This is completely unfair on my end. I have tried emailing the manager and everything to request when I will receive my refund but I still haven't received it. I'm completely upset and will never consider purchasing anything from Bamboo Matresses again!
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 16:28
Poor service
Their service is very poor, and I cannot recommend anyone to buy from them. Honestly speaking, I bought two beds worth R11,000.00 online on the 15th of November, and even now I have not received any delivery. The worst part about Bambo Mattress is that they don’t call to update you about your delivery; they expect you to call them all the time. I don’t think I will ever buy from them again in my life. To show how poor their service is: after paying the R1,700 delivery fee, I was later asked to pay an additional R800 on top of that. I paid the extra R800, but even after that, I still have not received my delivery.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 16:28
Poor service
Their service is very poor, and I cannot recommend anyone to buy from them. Honestly speaking, I bought two beds worth R11,000.00 online on the 15th of November, and even now I have not received any delivery. The worst part about Bambo Mattress is that they don’t call to update you about your delivery; they expect you to call them all the time. I don’t think I will ever buy from them again in my life. To show how poor their service is: after paying the R1,700 delivery fee, I was later asked to pay an additional R800 on top of that. I paid the extra R800, but even after that, I still have not received my delivery.
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Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 18:21
Disappointing service
I bought a bed on the 31 Oct 2025, through them and didnt know they only deliver around Gauteng only. I paid and they called back and informed me that the delivery price that i paid was for Gauteng province. I then requested a refund since i am in Limpopo and they promised to refund me within 7 working days. When i call them my calls are being ignored and their whatsaap robot keeps on promising and promising to pay. I even send them proof of my banking details . My Order number: BM2732
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Anonymous
1 reviews | Active since Jan 2020
14 Nov 2025, 18:21
Disappointing service
I bought a bed on the 31 Oct 2025, through them and didnt know they only deliver around Gauteng only. I paid and they called back and informed me that the delivery price that i paid was for Gauteng province. I then requested a refund since i am in Limpopo and they promised to refund me within 7 working days. When i call them my calls are being ignored and their whatsaap robot keeps on promising and promising to pay. I even send them proof of my banking details . My Order number: BM2732
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 15:28
Bamboo Matresses ****
The worst experience ever, they are a **** and are not well trained to provide good service. Bought a bed in July which was discontinued but it was on the website and I only found out after I was following up on a delivery for the alternative which was cheaper as we seal I’m yet to see my credit from the variance. I have emailed, called an texted keep hearing that accounts will sort it out before the end of business each time so I’m really disgusted by this 😡
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 15:28
Bamboo Matresses ****
The worst experience ever, they are a **** and are not well trained to provide good service. Bought a bed in July which was discontinued but it was on the website and I only found out after I was following up on a delivery for the alternative which was cheaper as we seal I’m yet to see my credit from the variance. I have emailed, called an texted keep hearing that accounts will sort it out before the end of business each time so I’m really disgusted by this 😡
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2025, 18:22
****ED OFF 😡
I am ****ed off by this company Bamboo mattress. I bought a queen sleigh bed in July via PayJustNow, they called me and told me that the bed was out of stock so they were going to upgrade for me. I had no problem with that a month later I received my order only to find out that it is small in size it’s not the queen they told me to take measurements I did, they then told me that they see the problem was on their side so they offered to give me 2 options 1st would be that I take the bed and they will refund me R2000 2nd would be that they come & collect then they will refund me. I chose option 2 coz I had already brought bed for my other rooms. They took ages to come & collect eventually they collected on the 29th of September. They have been giving me a run around with my money they have not refunded me and I have to be the one who’s always asking what is holding up and they always tells bulli**** and they say they will get back to me of which they never did I have to be the one who’s always asking about my refund. This company is bull**** I wish people could stop buying from them they are big ****mers. I WANT MY MONEY
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2025, 18:22
****ED OFF 😡
I am ****ed off by this company Bamboo mattress. I bought a queen sleigh bed in July via PayJustNow, they called me and told me that the bed was out of stock so they were going to upgrade for me. I had no problem with that a month later I received my order only to find out that it is small in size it’s not the queen they told me to take measurements I did, they then told me that they see the problem was on their side so they offered to give me 2 options 1st would be that I take the bed and they will refund me R2000 2nd would be that they come & collect then they will refund me. I chose option 2 coz I had already brought bed for my other rooms. They took ages to come & collect eventually they collected on the 29th of September. They have been giving me a run around with my money they have not refunded me and I have to be the one who’s always asking what is holding up and they always tells bulli**** and they say they will get back to me of which they never did I have to be the one who’s always asking about my refund. This company is bull**** I wish people could stop buying from them they are big ****mers. I WANT MY MONEY
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 15:19
****s and ***********
The worst business with the most *********** staff!!! Firstly u have to chase up them to follow up on an order and then get give a delivery date with no show but endless excuses . They tell me a mattress got broken while loading in delivery truck from warehouse , why then don’t they take another one right on that moment? Next thing they say they have refunded and its been 8 days nothing and when u contact them- u get taken from pillar to post… i do not think these people are running a business to serve customers- they are a bunch of ****s and i want my money back!!! And today when i follow up again since morning they have been telling me that they will get back to me and then nothing. Please help me get my money back from these ************* people
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 15:19
****s and ***********
The worst business with the most *********** staff!!! Firstly u have to chase up them to follow up on an order and then get give a delivery date with no show but endless excuses . They tell me a mattress got broken while loading in delivery truck from warehouse , why then don’t they take another one right on that moment? Next thing they say they have refunded and its been 8 days nothing and when u contact them- u get taken from pillar to post… i do not think these people are running a business to serve customers- they are a bunch of ****s and i want my money back!!! And today when i follow up again since morning they have been telling me that they will get back to me and then nothing. Please help me get my money back from these ************* people
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