Paid for wigs, never received – no communication, still taking orders from new customers.

I placed an order with Avum Fashion Haven in August 2025 and paid via EFT for 2 wigs. I never received my parcel.

Since then, I have been given multiple excuses such as “shipment issues” and promises of delivery on specific dates, but nothing has ever arrived. Communication has now completely stopped, and there is no reliable contact number to reach them.

What is very concerning is that the business continues to advertise and claim they are delivering orders, while many customers (including myself) are still waiting with no updates. They also disable comments on their posts, which prevents customers from raising concerns publicly.

I have previously ordered from them without issues, which makes this even more disappointing.

At this point, I believe this is not just poor service but misleading and unfair business practice. I am requesting either:

Immediate delivery of my order, or

A full refund

If this is not resolved urgently, I will continue escalating this matter through my bank and legal channels.

Order date: August 2025 Order no: AFH-25737

I urge others to be cautious when dealing with this business.