

Aveade.com
Based on recent customer reviews, Aveade.com presents a sharply divided customer experience. Customers consistently praise the speed of Express Delivery, with several shoppers noting orders arriving ahead of schedule and appreciating the convenience of the online shopping account and credit perks. However, a recurring theme is serious dissatisfaction around incorrect items received, mismatched product descriptions, missing accessories, and lengthy refund delays. Many shoppers describe poor communication from support channels, unanswered emails, and unresolved disputes involving high value electronics, which significantly undermines trust in the overall buying experience.
TrustIndex
4
Jul '25 - Jun '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I ordered a Copy of a book from Aveade.com on 21 this month 2026. The delivery is late as it came now, but I put that down to a lot of delivery due to sales running this month. During the week I tried to write to Aveade but got no reply. I went into their website and nowhere is there an option that you can indicate that you have never received your parcel. It says it was shipped, but it was never delivered. I was never provided with a tracking number. There is no customer service email to report this. According to Aveade if you did not get your parcel, you are credited or refunded.
1 reviews | Active since Jan 2020
I ordered a Copy of a book from Aveade.com on 21 this month 2026. The delivery is late as it came now, but I put that down to a lot of delivery due to sales running this month. During the week I tried to write to Aveade but got no reply. I went into their website and nowhere is there an option that you can indicate that you have never received your parcel. It says it was shipped, but it was never delivered. I was never provided with a tracking number. There is no customer service email to report this. According to Aveade if you did not get your parcel, you are credited or refunded.
1 reviews | Active since Jan 2020
Got what I ordered but the reviews I read got me thinking I got ****med as well. What makes it worse is their communication cause they do not answer the calls, neither they confirm the parcel is out to deliver or when will it arrive
1 reviews | Active since Jan 2020
Got what I ordered but the reviews I read got me thinking I got ****med as well. What makes it worse is their communication cause they do not answer the calls, neither they confirm the parcel is out to deliver or when will it arrive
1 reviews | Active since Jan 2020
I recently ordered a monitor and delivered the product on time. The reason they are getting three stars and not five is that their tracking information was never current. The information was updated after collection.
1 reviews | Active since Jan 2020
I recently ordered a monitor and delivered the product on time. The reason they are getting three stars and not five is that their tracking information was never current. The information was updated after collection.
1 reviews | Active since Jan 2020
I placed my order online and received no update as my order was delivered one item at a time. I could not get hold of anyone and nobody rep**** to my emails. My experience with placing my order online has been a nightmare until I asked for help using aveade support tickets.
1 reviews | Active since Jan 2020
I placed my order online and received no update as my order was delivered one item at a time. I could not get hold of anyone and nobody rep**** to my emails. My experience with placing my order online has been a nightmare until I asked for help using aveade support tickets.
1 reviews | Active since Jan 2020
just have to take a moment to commend aveade for truly outstanding service from start to finish 👏 I recently made a major online purchase, religious books from one of their suppliers Silvaleen Books 📚 no delays and disappointment
1 reviews | Active since Jan 2020
just have to take a moment to commend aveade for truly outstanding service from start to finish 👏 I recently made a major online purchase, religious books from one of their suppliers Silvaleen Books 📚 no delays and disappointment
1 reviews | Active since Jan 2020
Thank you Aveade.com - excellent service! Ordered a iPhone 8+ and accessories yesterday afternoon, delivered this morning, true to your word! Your delivery partner The Courier Guy deserves kudos as well.
1 reviews | Active since Jan 2020
I am extremely disappointed with my experience with aveade.com. I ordered 9 × 1kg bags of coffee online, but after a long wait, I only received 6 × 800g bags instead. That is significantly less than what I paid for. Their explanation was that the product was “advertised incorrectly,” which is simply not acceptable. To make matters worse, I have been unable to get hold of them. They do not answer their phone, and emails go unanswered. This level of service is very poor and unprofessional. This feels like false advertising and bad business practice. I will never order from them again and would strongly advise others to be cautious when dealing with this company.
1 reviews | Active since Jan 2020
I am extremely disappointed with my experience with aveade.com. I ordered 9 × 1kg bags of coffee online, but after a long wait, I only received 6 × 800g bags instead. That is significantly less than what I paid for. Their explanation was that the product was “advertised incorrectly,” which is simply not acceptable. To make matters worse, I have been unable to get hold of them. They do not answer their phone, and emails go unanswered. This level of service is very poor and unprofessional. This feels like false advertising and bad business practice. I will never order from them again and would strongly advise others to be cautious when dealing with this company.
Based on recent customer reviews, Aveade.com presents a sharply divided customer experience. Customers consistently praise the speed of Express Delivery, with several shoppers noting orders arriving ahead of schedule and appreciating the convenience of the online shopping account and credit perks. However, a recurring theme is serious dissatisfaction around incorrect items received, mismatched product descriptions, missing accessories, and lengthy refund delays. Many shoppers describe poor communication from support channels, unanswered emails, and unresolved disputes involving high value electronics, which significantly undermines trust in the overall buying experience.
Aveade.com has a TrustIndex of 4 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked Aveade.com across 55 total reviews. How is the TrustIndex calculated? →