AutoZone
Claimed Business
|2.1|18 Reviews (last 12 months)|This business does not respond to reviews
AutoZone
Claimed Business
|2.1
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, AutoZone receives sharply divided feedback across its South African branches. Customers consistently mention frustration with battery purchases, refund refusals, and warranty disputes, with a recurring theme being staff unwillingness to take responsibility for incorrect parts or faulty products. Communication around installation services and return policies is frequently criticised as unclear or inconsistent. On the positive side, several customers highlight standout individual consultants who deliver professional, efficient assistance, particularly around warranty replacements and locating correct parts at specific branches.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Review Distribution
2.1|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 09:56
Horrible and old item sold as if its new.
Takealot delivered a refurbished item from Autozone and none functional first time and i returned the item, they delivered a dirty and disgusting item second time around. The box is dirty as well as the charger, you can see that it has been used and is dirty and smells disguting, autozone say that they only sell new items on Takealot and takealot needs to check the item before its sold, these are 2 horrible companies and Autozone must be flagged to stop selling through Takealot.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 09:56
Horrible and old item sold as if its new.
Takealot delivered a refurbished item from Autozone and none functional first time and i returned the item, they delivered a dirty and disgusting item second time around. The box is dirty as well as the charger, you can see that it has been used and is dirty and smells disguting, autozone say that they only sell new items on Takealot and takealot needs to check the item before its sold, these are 2 horrible companies and Autozone must be flagged to stop selling through Takealot.
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 13:31
Extremely bad customer service
I am very unhappy with the service I have received at one of your branch in Hebron mall, I purchased a rat repellent spray on 2026/04/30 and before I purchased the spray I asked the consultant by the name of Aluta more than once if the spray works before I could buy it and he advised and assured me that it works today I have returned the spray on 08/05/2026 as I was trying to return in the same person who sold it to me is refusing to take it back and while I was trying to explain that the spray is unsuitable and doesn't work the Manager by the name of Ludwig interrupted me and cut me off rudely with an attitude before he could even hear what I was saying, he told me he's not going to take that thing back, and I even ask the cashier to show me where on the slip does it say I cannot return the spray he just kept on telling me his not going to take it and ignoring me,I even told them I didn't use the spray but they kept on insisting that I used it asked for their branch manager's numbers and they still refused to give me. Neo kgamadi 071929 4662
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 13:31
Extremely bad customer service
I am very unhappy with the service I have received at one of your branch in Hebron mall, I purchased a rat repellent spray on 2026/04/30 and before I purchased the spray I asked the consultant by the name of Aluta more than once if the spray works before I could buy it and he advised and assured me that it works today I have returned the spray on 08/05/2026 as I was trying to return in the same person who sold it to me is refusing to take it back and while I was trying to explain that the spray is unsuitable and doesn't work the Manager by the name of Ludwig interrupted me and cut me off rudely with an attitude before he could even hear what I was saying, he told me he's not going to take that thing back, and I even ask the cashier to show me where on the slip does it say I cannot return the spray he just kept on telling me his not going to take it and ignoring me,I even told them I didn't use the spray but they kept on insisting that I used it asked for their branch manager's numbers and they still refused to give me. Neo kgamadi 071929 4662
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 03:44
Autozone products are inferior *******
I bought a battery from autozone,Alberton a few years back, from a few months after buying it. It started loosing power, I spoke to the agents at silver lakes,they kept saying the car wasn't charging properly, I then took the car to Bosch service. The car was charging properly. The staff at silver lakes totally disinterested. I know sit with a battery out of guarantee. I must now but a new battery as the ******* they supp**** is a dud . Disgusting product. Guys never buy anything that has the autozone label as they supply inferior products at a premium price. That is the last time that company sees my face , disgusting service and product.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 03:44
Autozone products are inferior *******
I bought a battery from autozone,Alberton a few years back, from a few months after buying it. It started loosing power, I spoke to the agents at silver lakes,they kept saying the car wasn't charging properly, I then took the car to Bosch service. The car was charging properly. The staff at silver lakes totally disinterested. I know sit with a battery out of guarantee. I must now but a new battery as the ******* they supp**** is a dud . Disgusting product. Guys never buy anything that has the autozone label as they supply inferior products at a premium price. That is the last time that company sees my face , disgusting service and product.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 08:09
Refusal to use the restroom at Autozone Pretoria Central
Dear Sir/Madam, I am writing to formally raise a complaint about the treatment I received at your Pretoria Central branch, AutoZone Pretoria Central. During my recent visit, I experienced an extended delay due to your network issues while trying to complete a payment. While waiting, I requested to use the restroom, as the delay was beyond my control. Unfortunately, my request was refused. I found this particularly distressing and disappointing. As a paying customer who was already inconvenienced by circumstances within your store, I believe it was unreasonable and inconsiderate to deny access to basic facilities. This situation left me feeling disrespected and uncomfortable. I would appreciate it if you could clarify your company’s policy regarding customer access to restrooms, especially in cases where customers are required to wait due to system delays. Additionally, I trust that appropriate steps will be taken to ensure that staff handle similar situations with greater understanding and empathy in the future. I look forward to your response and to understanding how this matter will be addressed. Regards Nelly Mabuza 0649630489
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 08:09
Refusal to use the restroom at Autozone Pretoria Central
Dear Sir/Madam, I am writing to formally raise a complaint about the treatment I received at your Pretoria Central branch, AutoZone Pretoria Central. During my recent visit, I experienced an extended delay due to your network issues while trying to complete a payment. While waiting, I requested to use the restroom, as the delay was beyond my control. Unfortunately, my request was refused. I found this particularly distressing and disappointing. As a paying customer who was already inconvenienced by circumstances within your store, I believe it was unreasonable and inconsiderate to deny access to basic facilities. This situation left me feeling disrespected and uncomfortable. I would appreciate it if you could clarify your company’s policy regarding customer access to restrooms, especially in cases where customers are required to wait due to system delays. Additionally, I trust that appropriate steps will be taken to ensure that staff handle similar situations with greater understanding and empathy in the future. I look forward to your response and to understanding how this matter will be addressed. Regards Nelly Mabuza 0649630489
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 13:12
Great customer service AutoZone head office
I had the pleasure of being assisted by Thabiso from AutoZone head office regarding a refund due from AutoZone Randburg and pay just now, he handled the issue professionally and timeously, ensuring complete resolution.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 13:12
Great customer service AutoZone head office
I had the pleasure of being assisted by Thabiso from AutoZone head office regarding a refund due from AutoZone Randburg and pay just now, he handled the issue professionally and timeously, ensuring complete resolution.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:00
Outstanding Service. Warranty Claim Turnaround time
I must commend Autozone N1 city for the Excellent service they provided to me. I bought a TOmihawk Torque wrench from them and had to use the LifeTime Guarantee as the TOrque Wrnch broke. They took it in, sent it to HeadOffice and since there was no parts to repair it, They replaced it for me. the entire process was seemless and Suprisingly quick. I used other spares shops in the past for warranty claims and it was never this quick. Handsdown the best autozone branch in cape town. I would not recommend you go anywhere else. This is the branch to visit
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:00
Outstanding Service. Warranty Claim Turnaround time
I must commend Autozone N1 city for the Excellent service they provided to me. I bought a TOmihawk Torque wrench from them and had to use the LifeTime Guarantee as the TOrque Wrnch broke. They took it in, sent it to HeadOffice and since there was no parts to repair it, They replaced it for me. the entire process was seemless and Suprisingly quick. I used other spares shops in the past for warranty claims and it was never this quick. Handsdown the best autozone branch in cape town. I would not recommend you go anywhere else. This is the branch to visit
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Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 11:50
Good bay Autzone Middelburg
Very disapionted.We suport Middelburg Autozone for years but after this never again.We reqeusted some parts for Mazda 6 2.5 2007.I asked the sales person if they need the vin number and i was told no we work in a book. Oil Filter Plugs Oil WD40 Lubricant Sale R2115 We installed oil filter plugs and drained oil and refeul with new oil.We drove with the car but something was not right.We took it to a dealer and showed them items that was replaced Oil and Oil filter was correct but plugs that was sold to us is not for Mazda 6 2.5 it is for mazda 5 2.0L 2005-2010 .We went back to the store sales person was not available but said he will inform him.We bought new plugs and sales person gave is correct plugs. We went back to the store and spoke to the sales person and reqeusted a refund .He refused and said not his fault all though he sold wrong items.How is it possible that all other items was for Mazda 6 but plugs he gave for Mazda 5 . He gave all other correct parts for Mazda 6 but not the plugs but do not want to take responsibility for he did wrong and i have a loss off R1000 cause he sold wrong items. I want to advise people please when buying from this store check your items and also read the find print on the slip cause otherwise you might sit with wrong items cause this store will rather lose a customer than admit they made a fault Well done Autzone Zone Middelburg you might a have score a R1000 Plus new items we had to bought but you have lost a a customer who has suported you for years
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Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 11:50
Good bay Autzone Middelburg
Very disapionted.We suport Middelburg Autozone for years but after this never again.We reqeusted some parts for Mazda 6 2.5 2007.I asked the sales person if they need the vin number and i was told no we work in a book. Oil Filter Plugs Oil WD40 Lubricant Sale R2115 We installed oil filter plugs and drained oil and refeul with new oil.We drove with the car but something was not right.We took it to a dealer and showed them items that was replaced Oil and Oil filter was correct but plugs that was sold to us is not for Mazda 6 2.5 it is for mazda 5 2.0L 2005-2010 .We went back to the store sales person was not available but said he will inform him.We bought new plugs and sales person gave is correct plugs. We went back to the store and spoke to the sales person and reqeusted a refund .He refused and said not his fault all though he sold wrong items.How is it possible that all other items was for Mazda 6 but plugs he gave for Mazda 5 . He gave all other correct parts for Mazda 6 but not the plugs but do not want to take responsibility for he did wrong and i have a loss off R1000 cause he sold wrong items. I want to advise people please when buying from this store check your items and also read the find print on the slip cause otherwise you might sit with wrong items cause this store will rather lose a customer than admit they made a fault Well done Autzone Zone Middelburg you might a have score a R1000 Plus new items we had to bought but you have lost a a customer who has suported you for years
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