Minor repair, major headache, poor workmanship.

I would like to formally raise a complaint regarding the repair work carried out on my vehicle at Automagic Menlyn. My vehicle was booked in for a relatively minor repair, namely the replacement of a damaged rear bumper, following a referral from my insurance company. While the repair was completed within the initially suggested timeframe, the overall experience and quality of workmanship have been extremely disappointing. Throughout the repair period, I had to personally follow up multiple times to obtain updates. After approximately 16 working days (close to three weeks), I eventually received my vehicle. At first glance, the repair appeared acceptable; however, upon returning home and inspecting the vehicle more closely, I noticed that the top section of the bumper had lifted and was not properly secured. It became evident that substandard, non-original parts had been used. The materials appear cheap and fragile, and the fitment is poor, indicating inferior workmanship. For a simple bumper replacement, this level of quality is unacceptable. Considering the time taken to complete what should have been a straightforward repair, combined with the poor quality of parts and workmanship, the value for money is simply not justified. It is also concerning that this service provider was recommended by my insurance company. Furthermore, I am now inconvenienced by having to return the vehicle for corrective work after already handing back my rental vehicle, which adds unnecessary frustration. Based on this experience, I am highly dissatisfied and would not recommend this workshop. I strongly suggest that customers request alternative repairers before proceeding with bookings at Automagic Menlyn. I trust this matter will be addressed urgently and that a satisfactory resolution will be provided.