Auto Salon Panel Beaters

<p>On Monday 16 January 2017, my car was booked into Auto Salon (as recommended by my insurance company Outsurance) in Randburg for repairs on my front driver’s door.  I was not given an estimate of when the car would be ready for collection. The person at Auto Salon said they would contact me to let me know when my car would be ready.</p> <p>The next week on Monday 23rd January, after not hearing from anyone, I called Auto Salon and spoke to the lady at reception. She said she would enquire when my car would be ready and let me know shortly.  I heard nothing further from Auto Salon. I then also contacted Outsurance via email to ask them to follow up when my car would be ready as I was getting no response from Auto Salon.</p> <p>I then received an email from Outsurance on 25 January 2017 to say that Auto Salon were still busy with my car – no idea of how long or when it would be ready. I made another phone call to Outsurance and told them that this service was not good enough and they needed to follow up with their clients’ cars. On 26 January I received an sms from Auto Salon to say that my car will be ready on Tuesday 31 January 2017 (which incidentally, they put as 31/02/07).</p> <p>Today, Monday 30 January, I receive another sms from Auto Salon telling me that due to them having to order parts, my car will not be ready until Friday 3rd February (incidentally, their dates were all wrong on the sms again – they put 03/01/2017 instead of 03/02/2017). Clearly whoever sends these sms’s is not concentrating on what they are typing to the clients either.</p> <p>I am not understanding how they can tell me my car will be ready on Tuesday and then the day before they suddenly have to order parts!  As a matter of interest as well, I received two messages from my tracker company to say that my car was on the move.  As they are only fixed a door, I cannot see that the car had to be test driven or driven at all unless to move it from one repair area to another.  I am now not trusting this company at all and am wondering whether their staff are driving the cars around whilst they are in for repair.</p> <p>I am furious and called Outsurance today to assist me with this.  Yes, they apologised, and have spoken to the head of claims and the head of whatever department, and supposedly to Auto Salon, but up to now I have not received any feedback except for Outsurance to check if I had received a call from Auto Salon, which obviously I have not.</p> <p>I will definitely not ever use Auto Salon for anything or recommend them for anything to anyone, and I would suggest to Outsurance that they refrain from using Auto Salon, as this is dragging their name down as well. This is unacceptable and unfortunately we are at the mercy of these service providers now to return our car at some stage – who knows when???? </p> <p> </p> <p> </p> <p>I will also be looking out for another insurance company for sure.  I would suggest to anyone out there looking for an insurance company to not always go for the biggest, and also not the cheapest company, as Outsurance claims to be.  Do some checks on Hello Peter and on the sites before you make a decision in future on what car insurance to use.</p> <p>I am forever hopeful that I will get my car back by the weekend – but who knows???</p>