Non existent customer service and communication

Since you won't reply to my emails and I have no idea what the situation is with my car, I will review you on every available platform.

If I could give this company a negative rating I would and if this wasn't insurance claim that needs to be sorted, I would have nothing to do with them. No review can actually highlight how terrible the experience has been and they don't seem to care. Their communication and customer service are non existent and their work as bad with my car being returned in a worse condition than I sent it in.

My car was originally with them for almost 5 weeks for hail damage repairs. Not once in this time did I get an unprompted update. I had to phone 2 - 3 times for every update. For a week, maybe more, I was told that parts were on the way and my car would DEFINITELY be done on x day. I would get no feedback, phone to check up, then would have to wait for an update, which wouldn't come so I'd phone back only to be told it was not done, but DEFINITELY the next day, for days!!

My car was then released due to the parts not arriving but the body work complete. Only for it to arrive with the damage to the body work still visible and further damage caused during the repairs.

It was returned and after almost a week of it being back I am still waiting for updates despite requesting one via email and numerous WhatsApps. Useless.