Request for release of licence number allocated to dealer stock

I have been trying to get my licence number CA72337 released by Auction Nation since November 2025. On the 28th of August 2025 I was involved in a motor vehicle accident and the vehicle was towed by Auction Nation Cape Town. On the 31st of August 2025 the vehicle was written off by my insurance company. On the 3rd of September 2025 I app**** to have my licence number CA72337 retained. I was issued with a retention letter which is valid for 1 (one) year. On 12 November 2025 I tried to register another vehicle with the licence number CA72337 but I was advised that the licence number is now registered to Auction Nation. On the same day (12 November 2025) I went to Auction Nation Cape Town to request that they please release the licence number. I found a lady called Waleedah (sp) (very unhelpful) and she advised me that the vehicle had already been sold and the buyer had already registered the vehicle in his name. However, the official Natis records still indicate that the licence number is registered to Auction Nation. I have tried, without success, to get the people at Auction Nation Cape Town to put me in touch with the person that allegedly bought the vehicle (by providing him/her with my details) so that I can negotiate receiving my licence number back. Since the official records still indicate that Auction Nation is the registered owner of the vehicle, I kept calling Auction Nation with a view of them releasing the licence number. I was advised to email a lady named Melody (I was given email address: [email protected]) who could apparently help. I sent an email to Melody on 8 February 2026, setting out the history of the matter and requesting her assistance. On the 13th of February 2026 she rep****, indicating that she had requested assistance from the Cape Town office. I have not heard from her since. Despite following up on 11 March 2026 and 2 April 2026 respectively, I have not received any feedback from Melody. I am unable to call her as her signature does not contain a contact number. I have contacted the Western Cape Government's Mobility Department for guidance and they have indicated that licence number CA72337 is currently allocated is on dealer stock with Auction Nation (Pty) Ltd. I have been advised to contact Auction Nation and request that they proceed with the registration and licensing of the mentioned vehicle (which I am assuming is the vehicle that was involved in the accident). Once this is completed, I am advised that licence number CA72337 will return to the system and then I can register it in accordance with my retention letter. Despite all reasonable attempts from my side, I am unable to obtain the co-operation of Auction Nation. In my initial email to Melody, I offered to pay for all the costs associated with the release of this licence number but even that doesn't seem to have nudged them to assist me. The retention letter for my licence number is only valid until 3 September 2026 and I would really like to get my licence number registered in my name before then. I have run out of options on how to obtain assistance from Auction Nation - hence this review. I am hoping that this will land on someone's desk who will be willing to facilitate the release of my licence number.