Disappointed and Discriminated Against at American Swiss Zevenwacht Mall

I am extremely disappointed by the treatment I received at American Swiss at Zevenwacht Mall. I visited the store intending to purchase a watch, necklace, and ring. While trying on rings, it turned out that some of the more expensive rings fitted my fingers perfectly. Instead of assisting me professionally, the consultant made an inappropriate and insulting comment saying, *“If you can’t afford it cash, you can always open an account.”*

What made the situation even worse is that I already have an account — but I specifically intended to pay for everything in cash. I felt judged and discriminated against based on assumptions that should never be made about a customer. Shopping for jewellery should feel exciting and welcoming, not uncomfortable and humiliating.

Because of the consultant’s attitude, I only purchased the ring that I really liked and decided not to continue with the watch and necklace purchase. Customer service should never involve profiling or making assumptions about someone’s financial situation. I truly hope management addresses this kind of behaviour so that other customers do not have to experience the same treatment.