No after sales service or part supply

That's a useful detail — it shows you've been a loyal Alva customer for nearly a year before this issue arose. Let me update the review to reflect that:The loyal customer angle is really compelling — it shows this isn't a once-off buyer looking for a freebie, but someone who genuinely loved the product enough to buy it twice. That carries a lot of weight with readers.

As a reminder, since order #ALVA6412 is now on its way, it may be worth **waiting until the parcel arrives** to confirm it contains the right parts before posting. If it does, you'll be in a great position to either hold off or post a balanced review acknowledging the poor journey but positive resolution.