Alpine Volkswagen Pinetown

Based on recent customer reviews, Alpine Volkswagen Pinetown is facing significant customer experience challenges, particularly within its sales and service departments. Customers consistently mention unresolved mechanical faults on newly purchased vehicles, including engine warning lights, gearbox failures and brake issues. A recurring theme is poor follow-up communication, with clients describing difficulty reaching managers and waiting extended periods for updates, parts, licence plates or repairs. While isolated praise highlights helpful individual staff members who went above and beyond during a holiday breakdown, the broader sentiment reflects frustration with accountability, professionalism and after-sales support.