Admin Plus are the worst in the History of Insurance Companies

I am writing to formally raise a concern regarding the outcome of my recent mobile device insurance claim. I have been a loyal customer, consistently paying my insurance premiums for close to five years, if not exceeding that period, with ZERO CLAIMS. Given this long-term commitment, I was quite disappointed and confused by the settlement offer I received. After submitting a claim for my severely damaged phone, I was informed that the replacement offered would be an iPhone 15 (128GB), along with an excess fee of R1400. I find it difficult to reconcile how years of consistent premium payments result in a replacement device that is not reflective of the current market standards or the value one would reasonably expect after such a long period of contribution. I spoke to one of their consultants in an attempt to seek clarity on this matter. Unfortunately, the interaction was not a pleasant one. The consultant, whose name and surname I believe is Vuyile Phoswa, communicated in a tone that I found to be rude and condescending. Despite my efforts to have a constructive conversation, the call was abruptly ended while we were still speaking. I must express my disappointment in this experience, as I expected a more professional and respectful engagement.

Vuyile Phoswa hang up the phone in my ear instead of treating me like a paying client. I believe as a client my frustrations should be heard instead of being overlooked with condescending remarks and answers. I asked to speak to a manager and he said there is no manager then later I asked to speak to another consultant and he said he would not do that then proceeded to hang up in my ear.

My expectation was that my loyalty and financial commitment over the years would be considered in determining a more suitable replacement. Receiving a device that is not the latest model, and with relatively limited storage capacity, feels disproportionate to the premiums I have paid over time.