Access Bank South Africa
Verified Business
|1|21 Reviews (last 12 months)|Responds in 170h 28m
Access Bank South Africa
Verified Business
|1
21 Reviews (last 12 months)
Responds in 170h 28m
AI Review Summary
Based on recent customer reviews, Access Bank South Africa is facing significant customer dissatisfaction across multiple service touchpoints. Customers consistently mention frustration with frozen or unverified accounts following onboarding, with a recurring theme around delays in account activation and verification despite repeated document submissions. Many reviewers describe poor communication and a lack of follow-up from support agents. A particularly serious recurring concern involves unauthorised debit orders linked to an alliance partner, which customers feel the bank has failed to resolve. One customer noted that the service appears promising.
Performance(last 12 months):
TrustIndex
2.3
Ā
Ranking
#268
in Financial Services
NPS Score
-84
Recommended: Unlikely
Review Distribution
1|21 Reviews
Jul '25 - Jun '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 18:50
I was asked to provide an affidavit, open a case, and visit my bank, among other things, which I have duly comp**** with
I was asked to provide an affidavit, open a case, and visit my bank, among other things, which I have duly comp**** with. It appears that these requests were made with the knowledge that the funds are no longer in the ****mer's account or your client's account. I am disappointed to note that despite my efforts to cooperate, they did not give me feedback, after 2 months I ended up enquiring. I sent them an email and they told me that the money was already withdrawn from the account. There was no proper report that was sent to me in regards to this civil case. Why would you ask me to provide you with all these documents knowing that the funds are no longer in your clients account? It means you are associated with these ****mers.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 18:50
I was asked to provide an affidavit, open a case, and visit my bank, among other things, which I have duly comp**** with
I was asked to provide an affidavit, open a case, and visit my bank, among other things, which I have duly comp**** with. It appears that these requests were made with the knowledge that the funds are no longer in the ****mer's account or your client's account. I am disappointed to note that despite my efforts to cooperate, they did not give me feedback, after 2 months I ended up enquiring. I sent them an email and they told me that the money was already withdrawn from the account. There was no proper report that was sent to me in regards to this civil case. Why would you ask me to provide you with all these documents knowing that the funds are no longer in your clients account? It means you are associated with these ****mers.
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
Lula business account blocked without using it
Access bank is the worst bank to ever bank with and wouldn't recommend it to anyone. So I recently opened a new lula business account, supp**** all the relevant documents. My account was successfully opened. Then I proceeded to order my physical card. When the card arrived I tried logging in to activate my card to my sunrise my account couldn't log in and I immediately contacted support. Which told me that my account is with the compliance team. How is my account blocked without even using it? Their communication? Lol it's a zero because I have to literally beg for an update by sending countless emails to their support. I regret ever opening this business account because it seems like I've brought myself new stress. šššš To this bank!! Its the worst!!
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Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 11:14
Lula business account blocked without using it
Access bank is the worst bank to ever bank with and wouldn't recommend it to anyone. So I recently opened a new lula business account, supp**** all the relevant documents. My account was successfully opened. Then I proceeded to order my physical card. When the card arrived I tried logging in to activate my card to my sunrise my account couldn't log in and I immediately contacted support. Which told me that my account is with the compliance team. How is my account blocked without even using it? Their communication? Lol it's a zero because I have to literally beg for an update by sending countless emails to their support. I regret ever opening this business account because it seems like I've brought myself new stress. šššš To this bank!! Its the worst!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 08:59
Poor customer service
Access sent me an email stating that they won't send me my card if I don't pay R69.00 after having a hustle with them with the account. Actually they're service is very poor and they don't respect customers. I'll pay the R69.00 upon my card arrival
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 08:59
Poor customer service
Access sent me an email stating that they won't send me my card if I don't pay R69.00 after having a hustle with them with the account. Actually they're service is very poor and they don't respect customers. I'll pay the R69.00 upon my card arrival
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 06:31
I open my account la...
I open my account last week online and I find out that the account is not working I went to the branch in sandtan the lady took my ID and prove of address saying they will verify it but since then thr account is in post node nodebit status can account take the whole months to be verified am not happy about this
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 06:31
I open my account la...
I open my account last week online and I find out that the account is not working I went to the branch in sandtan the lady took my ID and prove of address saying they will verify it but since then thr account is in post node nodebit status can account take the whole months to be verified am not happy about this
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 08:39
Access bank is a ****, *****
Very useless bank with useless customer service in suspecting they are doing ***** with our documents, I'm taking them to ombudsman, how can funds be trapped in an account but yet they refuse to verify it. They are ****mers with only one consultant called Paballo working and changing names. They make you deliver your account is active and after submitting documents they never even bother to give you feedback I'm taking the legal route and spreading the word on social media to warn others south Africans to never make a mistake of opening an account t here.
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Anonymous
1 reviews | Active since Jan 2020
28 Oct 2025, 08:39
Access bank is a ****, *****
Very useless bank with useless customer service in suspecting they are doing ***** with our documents, I'm taking them to ombudsman, how can funds be trapped in an account but yet they refuse to verify it. They are ****mers with only one consultant called Paballo working and changing names. They make you deliver your account is active and after submitting documents they never even bother to give you feedback I'm taking the legal route and spreading the word on social media to warn others south Africans to never make a mistake of opening an account t here.
0
Replies (0)A