Paid in December 2025 — Still No Installation or Refund (May 2026)

I am sharing my experience with Accelerit to warn others and to hopefully get urgent resolution.

I paid for a service in December 2025 with the expectation that installation would take place in early January 2026. Since then, it has been nothing but repeated delays, broken promises and no accountability.

Here is the reality:

January: No installation, no proper communication February: Told the area is “not live yet” March: Requested refund — told it would be escalated April: Promised installation “within the week” May: Still no installation, no refund

Every time I follow up, I receive the same type of response:

Apologies Promises No action

I have now been waiting for over 4 months with zero service delivered, yet my money is still being held.

What is most frustrating is the pattern:

Commit to timelines → Miss them Offer refund → No follow-through Ask for patience → Deliver nothing

At this point, apologies have no value. This is not a delay anymore — it is a complete failure to deliver or resolve.

My expectation is simple: Refund my money immediately and cancel this order.

To anyone considering this company: be extremely cautious. If something goes wrong, you may find yourself stuck in the same endless loop of delays and empty promises.

I will continue escalating this matter until it is resolved.