Avoid if you expect reliability or customer support.

6 DAYS with NO fibre (7–13 April), yet Accelerit refuses to credit me because their SLA only counts “business days.” I pay for a 24/7 service, not a Monday–Friday or business days only connection. This excuse is unacceptable.

It gets worse: Ongoing outages in our area Calls not answered Emails ignored Then I receive an incorrectly dated invoice (Oct 2024) on 23 April 2026. I queried it 4 times — no response. Instead, they debit my account with an incorrect amount without explanation. Now I’m getting automated threats of disconnection for an “outstanding balance,” while: My queries are ignored No clarification is given No banking details provided So let me get this straight — no service, no support, billing errors, and now disconnection threats?

This is extremely poor service and unacceptable business practice. Avoid them if you expect a service that you pay for.