AC
Athma C
Active since Dec 2020
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Avoid if you expect reliability or customer support.
6 DAYS with NO fibre (7–13 April), yet Accelerit refuses to credit me because their SLA only counts “business days.” I pay for a 24/7 service, not a Monday–Friday or business days only connection. This excuse is unacceptable. It gets worse: Ongoing outages in our area Calls not answered Emails ignored Then I receive an incorrectly dated invoice (Oct 2024) on 23 April 2026. I queried it 4 times — no response. Instead, they debit my account with an incorrect amount without explanation. Now I’m getting automated threats of disconnection for an “outstanding balance,” while: My queries are ignored No clarification is given No banking details provided So let me get this straight — no service, no support, billing errors, and now disconnection threats? This is extremely poor service and unacceptable business practice. Avoid them if you expect a service that you pay for.
0 replies
2 months ago
Avoid Accelerit at All Costs
Very disappointed with Accelerit’s service. I have been without WiFi for a week, and many neighbours have experienced even longer outages. Connectivity drops are frequent, making it unreliable, especially when working from home. Despite paying for the service, we are not receiving what we pay for. Attempts to contact support are extremely frustrating, as calls go unanswered for hours, sometimes the entire day. There has been little urgency or communication in resolving the issue. I would not recommend this provider.
1 reply
18 months ago
Second Chance Debt Review
Carmen was very helpful, she kept me informed during the query process.
0 replies
23 months ago
Inefficient Staff, *************, Unreliable, Deceptive
If you want peace of mind, please stay away from this company. I had given them a request to distribute my money to all my creditors. They did not consider my request and paid the entire lump sum to my home loan account only. When I requested that the transaction to be corrected, they gave me an excuse that it could not be done as it was a system generated payment. Another month has passed and I am being handed over by one of the creditors. When I logged a ticket, they closed the ticket with the response that an agent will contact me within 4 hours. Well the entire day has passed, nobody contacted me. I am being handed over while I am paying this company to distribute my money. They deduct a sizable amount monthly, which has since Inincreased, in addition to the exorbitant chunk that they deducted solely to them, for the first two months that I signed up with them. I am now in an extremely stressful situation. There's no point in signing up with them because, the stress is not lifted, nor do they do their job effectively. They have bots that are not efficient. If there were zero stars, that's what Second Chance Debt Review deserve.
0 replies
24 months ago
Poor network coverage, poor customer service
Rain is the worst ISP ever from their network coverage to their customer service. When I called to enquire about the coverage prior to signing up with them, I was told there is a tower less than 1km away from my home and my coverage would be up to 35mbps. I then signed up and collected my router from the walk in store just before the Easter weekend (April 2024). I had since had terrible network coverage. I had since been calling the support line for assistance, which was extremely time consuming, as I had to wait endlessly on the line for assistance. They gave me trouble shooting instructions each time I called. It was frustrating as I had to repeat myself over and over to a different support agents. Long story short, it took me in excess of 45 tickets over 6 weeks to eventually get a technician to come over. I had to resort to posting a review regarding my bad experience, thereafter I received a call within 10 minutes of the post that a technician would be dispatched to my home the following week, to install an extender. That extender did not help either. So its been under 2 months now and I have not able to watch a movie without the picture freezing from time to time. I called Rain on Monday 10 June to have a credit passed, and did not hear back from them as promised. I called today (12 June) to follow up and was told that since my account has been paid, I need to wait until the next invoice date 24 June to call in again and request the credit for April to May. Now I have to wait another 2 weeks to repeat my experience to another agent. Who knows what response I will get then.
1 reply
25 months ago
DO NOT GET RAIN, PATHETIC CUSTOMER SERVICE
I have logged numerous tickets over the past 1 month, over 36 support numbers. Only to get told my ticket has been escalated. Each time I call, I find myself going around in circles with the agent. I have spoken to three supervisors who tell me the same thing, that my ticket has been escalated, and yes empty promises from Rain. I was told I would get an outdoor extender installed, it has not happened, waiting for three weeks. Im still stuck with a service I am paying for, now two months in, but I cannot watch tv. I have several screenshots of download speeds all under 2mbps. DO NOT GET RAIN THEIR SERVICE IS *******. I REPEAT DO NOT GET RAIN, PATHETIC CUSTOMER SERVICE. I will be terminating this ISP service, or I should say, LACK OF SERVICE on Monday.
2 replies
27 months ago
Very satisfied
Very satisfied with the service from Ghislaine. She was quick to handle my query and came back to me with prompt feedback, even though it was a Friday afternoon. She kept me informed with the outcome via telephone and email confirmation. Keep up the great service!
0 replies
45 months ago
Customer Service
Excellent customer service received from Arabella Julies!
1 reply
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)