No Support - No Service - Stay far far away!

If anyone is looking for a hosting company, please go to literally anyone except 1-Grid.

They have unstable infrastructure, *********** staff and zero support.

I have been a client for many years and this time has been riddled with support issues, constant downtime and zero accountability.

I have many customers websites that are hosted with 1-Grid and they have all been completely down for the past 2 days. I have logged multiple support tickets and the only feedback I have received is that it has been escalated.

When I eventually managed to get hold of the support team telephonically, I was told that they are aware of the issue and are working on it. He also mentioned that he would escalate my concerns to his "Supervisor".

I have not heard anything else since then and all my customers sites are still down. For business that are reliant on their web presence to generate revenue, this is not an option.

Original ticket logged:

- 22/05/2026 06:30

Follow up:

- 22/05/2026 09:05

- Generic response from 1-grid

22/05/2026 12:12

Hi Donovan,

Thank you for your patience and for bringing this to our attention.

We sincerely apologise for the inconvenience caused by the loading issues affecting your websites.

We would like to confirm that we have escalated this matter to our SysOps team for urgent investigation regarding the websites not loading and the intermittent timeouts being experienced.

Our team is currently actively working on the issue to identify and resolve the underlying cause as quickly as possible.

We will keep you updated as soon as there is progress or once the issue has been fully resolved.

Thank you for your understanding and patience.

Kind Regards, Linda Kalipa

- I then called and was told that they are having an issue and will escalate my concern to a supervisor.

Another follow up

- 22/05/2026 12:20

Another follow up

- 22/05/2026 13:08

Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

Another follow up

-23/05/2026 10:33

I tried calling this morning and the phone line goes unanswered. I have yet to receive any other feedback. Clearly this is not of importance to them.

Please stay as far away from this excuse of a hosting provider as possible. Unless you enjoy generic responses and zero action.

I will be migrating to literally anyone else first thing on Monday.

Thank you 1-Grid, for nothing.