Very Disappointed

I am disappointed with the service from Zestlife. I submitted a claim over 10 days ago, and to date, there has been absolutely no acknowledgement or feedback. No updates, no communication — nothing. For something as important as a claim, this level of silence is completely unacceptable.

What makes this even more frustrating is that when I recently upgraded my cover to a family plan, that process was handled and completed within 48 hours.

So clearly, when it benefits Zestlife financially, things move quickly — but when it comes to supporting a client with a claim, there is no urgency at all.

This inconsistency raises serious concerns about how customers are treated depending on whether they are paying more versus needing assistance.

This experience has been incredibly disappointing and does not inspire confidence in Zestlife’s service.